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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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Ordered a replacement carafe for a Cuisinart coffeemaker. It arrived quicker than expected, and even though it was only a $30 item, they packaged it extremely well. Very happy with the purchase!
I used the model number to order the 2 items needed and they were to big. Between the cost of the items and the restock fee it wasn't worth sending them back
The part did not look like the one I had, but worked fine in my chain saw. It would not work with out it, to hold the cover on the blade & sprocket.
eReplacementParts got me the spare parts I needed to repair my DeWalt Air Compressor. Now I am back to framing and finishing projects on time. Thanks.
I had to reorder my first crockpot insert due to it arriving chipped. My second insert came completely broken in half. I tried to call but they said wait time was too long and to do online. I have been unable to do that as of yet.
Parts arrived in timley manner. Better than original. Right price. Top quality. A++++++++++++. Thanks.
Ordered the right parts off of the website using the diagram provided and received the package in just a couple of days.
Easy to follow website and was easy to order using PayPal.
Will definitely be using in the future.
My ancient upright vac needed a new belt. I gave it a shot to find one. Your site came up, my part was there, and even simple instructions! It cost more for shipping than the part, but at least my vac got its life back! Thanks!
RIGHT PARTS EVERY TIME I HAVE ORDERED. FIRST TIME AND QUICK I WOULD RECAMEND THIS PLACE TO MY FRIENDS AND NEIGHBORS I HAVE ORDERED FROM HERE A FEW TIMES AND I HAVE BEEN SATISFIED EVERY TIME.
I needed a battery pack for my chain saw and the customer service associate knew exactly what I needed. Fast, accurate and so pleasant...
Company kept in touch with multiple updates about manufacturer delays that resulted in a longer delivery timeline. Part arrived and was just what I needed.
I have an 11 year old Napoleon 450RB gas grill who's insides were showing their age. As an expensive grill to start I was not going to put it on the tree belt as the frame, firebox and lid were solid as day one. I ordered a new burner set, igniter and drip pan which arrived in short order. Easy to install but there were diagrams on the site. After install it is performing like a new grill but for $250 bucks not $1200+! It was nice ereplacementparts asked for feedback on the install and I sent back the step by step process I used and it is published now for less mechanically inclined owners on the site with the parts I ordered. Great service all around!
Hello David, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I had a hard time finding a whip replacement for my mixer. Finally I thought I could get it from this site I called and placed the order. After waiting for a month I received the order and it was the wrong part. Now during the coronavirus scare it's not worth my time to go ship this thing back and pay over five dollars to ship it.
Hello Diana, Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience with us. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
You had the part I needed so I got 2 of them and I it fight and worked good so glad I found it and like it so much all was great to talk to and order the parts and then get shipped to me thank you all
Hello Rick, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I needed new cooking grates for my 7 year old Charbroil grill. The model number was obscured so I contacted Charbroil for help. I sent them 5 photos three different times, spent over an hour on the phone with them over a three week period and they still didn't help me. My wife found eReplacement and suggested I give them a call. In less than a minute their customer service person identified the correct part and took my order. A couple days later the part arrived. I'm keeping their contact information with my grill for future replacement parts.
Hello Richard, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Correct parts in timely manner, couldn't ask for better performance. Will contact them when more parts are needed
Hello Jon, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Twp weeks latter still waiting for parts that I was told at time of purchasing were in stock. I'm not sure about any further business dwaling after this ordeal. I know everyone is dealing with this virus. But my ordeal started before there was an issue
Hello John, Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
Perfect fit, fast delivery service. Great place to order all of your lawn mower supplies plus easy to search for parts.
Hello Ronald, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
No issues at all. Correct parts arrived WAY before any other company would have even sent them. I would most definitely order from them again.
Hardest time I had was trying to post this review.
Hello Rob, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Love the onsite help and diagrams. Made finding my parts a lot easier. My only complaint was slow shipping. Ereplacement shipped out quick enough but it took a week and a half to get from Texas to Oklahoma via usps.
Hello Larry, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We apologize the Economy transit time takes longer than you expected. Economy shipping is our least expensive shipping option. We are able to achieve such costs by leveraging the strengths and capabilities of multiple shipping carriers.
Economy orders are initially transported to regional sorting facilities. Packages are then processed and distributed to the US Postal Service for final delivery.
While economy shipping is often significantly less expensive than other methods, transit times cannot be precisely estimated and delivery dates cannot be guaranteed. We hope this helps explain the reasoning behind our Economy transit time!
Find more about our transit times:
http://www.ereplacementparts.com/faq.php#package_transit_times
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Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angie, Thank you for your review. We appreciate your feedback. We are sorry to hear that your parts arrived damaged. We would be happy to assist you with the return if you can send us a private message with your order number. We apologize for any inconvenience.