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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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The Kitchenaid (Whirlpool) door seal was a perfect replacement part for the 10 year old compromised original seal on my dishwasher. Simple to install. Functioning like new. The delivery took a bit longer than anticipated, compared to previous tool part orders. Still, very satisfied.
I actually was not planning to leave a review for my experience with this company, but received and invitation via email. I am not planning to do business with replacement parts based mostly off of a very accusatory and rude customer service agent. I was asking the company to pay for shipping for a treadmill deck, the lady argued about me inputting the wrong model # although I had done research and knew a range of model #'s that matched my part #. The company had model #'s in that range with a specified incorrect part #. Although the website was wrong she still demanded I pay shipping. Finally after a long conversation she said the company would pay. Then she never set up a shipping label. I had to call back twice more to find a rep that could send me a shipping label. Very disorganized... even so, I would expect the team to treat people with honor and respect.
Hello Mike, Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience with us. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We apologize for any inconvenience.
The only problem I had was it took longer to get parts because the lawn mower is 20 years old but replacement parts found my parts
Hello Ken, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Lowest price I could find and fast delivery on the exact part I needed! First time experience with this company, many more to come!
Hello Robert, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Blades were exactly what I needed. If they only stocked the nut for it too. All in all, great customer service and fast shipping!
Hello Steve, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I found a switch that was not listed as a replacement for my porter cable circular saw. The original was not available and considered obsolete. The description and picture looked like it might work and I took a chance buying it. The mounting holes were correct. The only difference was that the new switch had the button on the side to lock it on. I had to drill a small hole in the handle of the my saw to allow the button to protrude or cut it off. I felt I might damage the switch by cutting off the button. Leaving the button active allows me to mount the saw on a jig and use it as a table saw. Sucess!
Hello Glenn, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I received what I ordered on time and just what I expected. I m very happy because I was able to start working on my yard quickly
Hello Dolores, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Website was easy to navigate and find the part I needed. Part shipped the same day and were the correct parts when they arrived. They met my expectations.
Hello Jack, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Ordered a part for my ridgid table saw several weeks ago. How long does it take to get from Utah to Texas? Part not yet received.
Hello Byron, Thank you for your review. We appreciate your feedback. We are sorry to hear that you have not received your part yet. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
It was a easy site to navigate and find the part I needed. Was shipped in very short time received it before the delivery date. Will use this site again if needed.
I've been very satisfied so far in ordering parts... I have a very small work shop that I work on lawn mowers as a hobby. So far, I've received what I've ask for and have no complaints at all
Needed a part for my older model CharBroil infrared bbq. Fortunately, ereplacements website easily matched my parts booklet and I was able to get what I needed inexpensively and fairly quickly. Thank you.
Hello Jim, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I bought twice, the response was quick, in everything.
If there is any doubt about the part to buy, the exploded plan and the possible factors that bring problems are all explained and with photos.
Hello Juan, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I ordered a primer bulb for a Briggs and Stratton engine using model number for seller's reference. Four days later I received an air cleaner housing screw. I called and pointed out I got the wrong part. They say they credited my account but never did send the part I ordered.
Hello Gary, Thank you for your review. We appreciate your feedback. We are sorry to hear that you received the wrong part. We normally issue a refund in cases like this, but in order to have a new part sent out, you have to place a re-order. We apologize for any confusion and inconvenience.
I received the correct parts promptly and the price was lower than a competitor. The parts I received were genuine OEM. I would buy from them again and I recommend them for OEM quality parts.
Parts arrived as stated and were correct parts, I didn't use them because I broke the fan trying to get the belt pulley off and the only way to fix that was a new armature which was too much money. I'm returning the parts.
It took longer to deliver than stated. Times are tuff rite now covid bs 19 but still thought id get it by the time stated and it was delivered a few days late no biggy i suppose the part was what i needed but i needed it alot faster than what i got. It was also small enough to fit in mailbox not a big part at all i was a roller wheel. That thing couldnt of cost a penny to ship and shoulda got here wayyyyy quiker
I ordered a power cord for my vacuum. There was a white wire and a black wire. The white wire should have had a terminal attached to the end, that plugs into the motor. Mine did not. I had to go to Ace Hardware and purchase a terminal, that was not the correct configuration, and made reinstalling the motor difficult. I wrote ereplacementparts. They said, since I took care of the problem, as far as they were concerned, the issue was resolved. I think some compensation would have been appropriate. Not the greatest customer service.
Hello Lydia, Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience with us. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
Have used many times always get the right part and in a short time. I have no problem finding the correct parts for my tools.
Hello Bruce, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
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Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.