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eReplacementParts

3.0

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

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Connecticut
1 review
1 helpful vote
Follow Jeffrey B.
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Replacement sear plate for my napoleon grill was incorrect and I'm trying to return it. The website for returns is not working working for me and I am still awaiting an email reply on how to proceed. Disappointed in teh service.

Incorrect ereplacement part is shown on the left, correct part from a local grill vendor on right who saiad I received a part for a similar yet different grill. Part numbers are similar but not exact.

Date of experience: June 2, 2020
Virginia
1 review
0 helpful votes
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Very simple to navigate the site and I received the part I needed quickly. I shopped around before purchasing from this site and found it was the most affordable for the part I needed.

Date of experience: June 2, 2020
California
1 review
0 helpful votes
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Wonderful
June 2, 2020

Needed a couple of replacement parts for our gas grill and didn't want to spend the money plus ave the hassle for assembly a new one. The manufacturer was back ordered and has a bad lag with customer service presumably due to the COVID 19. EReplacement parts was slightly more expensive but had both items in stock and promptly shipped them out.
I shopped around and other websites had the parts for a LOT more money. So our gas grill is like new now and we are up and grilling again! Very happy with the prompt service, and would use this website again.

Date of experience: June 1, 2020
California
1 review
0 helpful votes
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Great Service
June 2, 2020

The part was perfect! Way faster shipping than they said. I was pleasantly surprised! Will definitely use them again.

Date of experience: June 1, 2020
Washington
1 review
0 helpful votes
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Parts Buffet!
June 2, 2020

I have a 2004 Husqvarna 42" riding mower. As years go by, she requires a little TLC. I can depend on ereplacement parts to have all parts in stock. The process is very easy and shipment is fast. I highly recommend for those hard to find parts.

Date of experience: June 1, 2020
Wisconsin
1 review
0 helpful votes
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Customer service
June 2, 2020

I was having trouble checking out and so I called and talked yo a customer service representative. When she came on the she began with her name and asked how may I assist you. I explained my problem and she solved the problem at the end of the call she explained that it may take a bit longer to the extemely high volume. She then said that I was very welcome and have a good day. She was very polite and courteous.

Date of experience: June 1, 2020
New Hampshire
1 review
0 helpful votes
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I have an older gas/charcoal grill and the burner tents rusted out on it. I typed in the item number and found exactly what I needed. Fast shipping and the parts fit perfectly. They were also packaged securely.

Date of experience: June 1, 2020
Kansas
2 reviews
0 helpful votes
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I am a Storm Victim who needs this part to prepare meals. My Charbroil Grill somehow survived but not the grate inside. Charbroil doesn't have them anymore. So, I find and order the proper Grill Grate from ereplacement.com which is what it needed.
I get that the Covid 19 issue has changed every thing, I really do.
But I paid a 1/3 of what the whole grill was probably worth and then a very big shipping fee and expected it quickly. I ordered on 5/13/2020 then informed on the website many days later that the item will not ship until June 15th or possibly later.

I thought no problem I can contact them and get some help. Nope that's a big negative. They are missing in action. Even in this Covid 19 environment companies are finding ways to answer the phones and take care of their customers.
I have left messages and no returned calls. That money I spent meant the world to me in my current condition.
This is all I know to do.
Roger

Date of experience: June 1, 2020
New Jersey
1 review
0 helpful votes
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I never received my parts. When I check into it, I find out it was stamped in Utah on May 13. And nothing after that.

Date of experience: June 1, 2020
Washington
1 review
0 helpful votes
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Handle
June 2, 2020

This was so easy for me to fine the part I needed and ordered it. It came in a few days. I had no trouble putting the part on. Great service.

Date of experience: June 1, 2020
Indiana
1 review
0 helpful votes
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Mower tires
June 2, 2020

I had ordered two tires for a lawn mower. They arrived in a prompt manner, and they were exact replacement parts. Unfortunately I had to return them, since the mower required more work than I was able to do. That was about two weeks ago, and I have not yet received a refund. Please contact me regarding this.

*******@att.net

Date of experience: June 1, 2020
Arizona
1 review
0 helpful votes
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Knowledgeable help
June 2, 2020

Service an advice were spot on! Shipping was quick, price was great!
I would shop here again. Email communication was good.

Date of experience: June 1, 2020
Florida
1 review
0 helpful votes
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New Velcro pad is a great fit and was an easy installation. Cannot see any difference between the original and new parts (except the word "mouse" printed original part).

Date of experience: June 1, 2020
California
1 review
0 helpful votes
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Great Experience.
June 2, 2020

Fast shipping, great customer service & communication. They sent the right part the first time. Will definitely buy again.

Date of experience: June 1, 2020
Washington
1 review
0 helpful votes
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The item that I needed to replace was found on their website. The part was exactly has described and works great. I would recommend if you need replacement parts use this website.

Date of experience: June 1, 2020
New York
1 review
0 helpful votes
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Repair sander
June 2, 2020

Part arrived in a timely basis, installed it on sander worked fine. If I need additional parts this is the place I will go

Date of experience: June 1, 2020
Ohio
2 reviews
0 helpful votes
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Came on time the part was perfect my lawn mower working excellent i went to three different stores didn't carry the part ordered from you guys right on time thank u so much

Date of experience: June 1, 2020
Michigan
1 review
0 helpful votes
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The web site was very easy to use and get to the right appliance and see very help full break down drawings make it very easy to order the right parts

Date of experience: May 31, 2020
Virginia
1 review
0 helpful votes
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I have ordered several different types of parts from eReplacementParts and have found them to be very reliable. The parts are good quality! The parts are well packaged and have always arrived in a timely manner. I will continue to purchase from this company as needed.

Date of experience: May 31, 2020
Wisconsin
1 review
0 helpful votes
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Google Search found this company. They had what I was looking for, but it was the positive and detailed customer reviews that sold me - both on the company AND on the ease of installation on the item I bought. Very positive 1st experience. I highly recommend this company. Oh yes, and I received my item quickly when promised!

Date of experience: May 31, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
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