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eReplacementParts

3.0

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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I really am impressed got my product and is doing great! Thanks for not scamming me, it's hard to trust companies out there.

Date of experience: June 23, 2020
Utah
2 reviews
0 helpful votes
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I have a Craftsman mower, and was not able to get parts from Craftsman... Got the part here quickly, and my mower was back in service within the week! Thanks so much!

Date of experience: June 23, 2020
Texas
1 review
0 helpful votes
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Missing order part
June 23, 2020

Difficult to rate a company that leaves out part of your order and doesn't respond to telephone calls. Not a happy client.

Date of experience: June 23, 2020
Maryland
1 review
0 helpful votes
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They got everything
June 24, 2020

Ordered a replacement drain valve for my Porter Cable air compressor. Quickly arrived and fit perfect. Cost less than what I thought it would. Very happy.

Date of experience: June 23, 2020
Texas
1 review
0 helpful votes
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I ordered a part for my gas grill and it didn't arrive for almost a month. When it did finally arrive it was damaged. I tried several times to call over a period of weeks and they don't answer their phone - you get trapped in a phone mail system that won't give you access to a rep and then the system disconnects you. I sent several emails which all received a standard replay and no customer rep response.
The item was damaged in shipment which was not really a surprise as it was shipped in just about the worst packaging I've ever seen. The website and phone mail instructions only refer you to the website but the only solution there is return the item for which they want to charge you for shipping again. I paid almost $10 for shipping the original order and my only recourse is pay shipping to return the item and order the part again for which they want to charge me for shipping AGAIN. This at a time when many, if not most, companies provide FREE shipping is an outrage. To pay for shipping 3 times to get the item I purchased is not acceptable.
Their excuse for no customer service is COVID-19 and that is a gross exploitation of the situation.
I wish I could give zero stars - eReplacementparts.com is ripping me off!

Date of experience: June 23, 2020
Pennsylvania
1 review
0 helpful votes
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Still waiting
June 23, 2020

I never received the part I ordered over a month ago. It's hard to get work done when you don't have

Date of experience: June 23, 2020
California
1 review
0 helpful votes
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Easy Replacement
June 24, 2020

I ordered a replacement part for a 20 yr old orbital sander. Navigating the web site was easy and priced as expected. It arrived very quickly even with the Covid issues generally slowing things down. I would look to them again for any further replacement parts.

Date of experience: June 23, 2020
California
1 review
1 helpful vote
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Sending order
June 23, 2020

Takes too long, in fact, you can cancel the order and i am damn tired of waiting i will go buy somewhere else

Date of experience: June 23, 2020
Washington
1 review
0 helpful votes
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Replacement part
June 24, 2020

I ordered a trimmer part 75-0619 unfortunately even tho it fit my trimmer one part was missing, the kill switch. I was impressed with the return policy. I will be ordering a new pull rope unit, as soon as I can find the correct part.

Date of experience: June 23, 2020
New Jersey
1 review
0 helpful votes
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I chose to order form eRP to get the OEM replacement parts, instead of getting a generic replacement part locally. Order arrived quickly and earlier than promised. 2 Stars +.
Item was not as pictured. Is missing mounting eyes clearly shown on website image.
Tried to contact customer support. No customer support due to "Covid" via phone and all emails were answered with generic response about how to return the part.
I guess eRP wants me to return the (defective) part and order it again in the hopes that the next one will be correct? Sounds like "Wash. Rinse. Repeat.
Seems like something that could have been resolved quickly with a phone call, or if a human had read my email support request.

Date of experience: June 23, 2020
Ohio
1 review
0 helpful votes
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Wrong part
June 24, 2020

I ordered a replacement blade for my lawn mower. You did not send the blade I. Ordered. Looking at your other reviews it seems you make a habit of sending the wrong parts

Date of experience: June 23, 2020
Illinois
1 review
0 helpful votes
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Great service
June 24, 2020

My order was promptly shipped and I was back grilling within 6 days. Part was exactly like the one I was replacing.

Date of experience: June 23, 2020
California
1 review
0 helpful votes
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Old BBQ Great Find
June 24, 2020

We've owned our Char Broil BBQ for 9 years, couldn't find parts locally. We thought it might be time for a replacement until we found ereplacements. WOW! Super easy to order, we received parts in perfect order, timely. The fix was easy & it's been BBQ every weekend since. Huge! Major Savings!

Date of experience: June 23, 2020
Illinois
1 review
0 helpful votes
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Our shop had a lathe down and ereplacement parts had the part I needed where the manufacturers delivery would have been 8 weeks out. UPSP left the part out on the street where it was picked up by a passer-by (assumably)
We reordered the part and they refunded the first order without questions. It's nice to do business with people like this.

Date of experience: June 23, 2020
South Carolina
2 reviews
0 helpful votes
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So I needed a replacement height adjustment lever for my lawnmower. I was able to locate the correct part for my mower really quick and even ordered the small plastic cover that goes over the top. It shipped quickly and I was able to swap the part out so I could keep my yard looking great!

Date of experience: June 23, 2020
Colorado
1 review
0 helpful votes
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Flawless
June 24, 2020

I only ordered a small bearing and it was very reasonable and came in reasonable time.
Will order from you again if and when needed.

Date of experience: June 23, 2020
Michigan
1 review
0 helpful votes
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Dremel Flex Shaft
June 24, 2020

Ordered the flex shaft... to find no "shaft" or "lead wire" inside... it was only the casing. The casing is useless without the "lead wire" inside it, and the lead wire is an obsolete part.

I am happy they are going to refund the money, but they should be clear in their title what something is. I should not have to read comments to find out it was an incorrect title.

Date of experience: June 23, 2020
Ireland
1 review
0 helpful votes
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Ordered Head gasket and got 2x Rocker cover gaskets that should have been sent to somebody in Ohio. To be fair communication has been good and I got a refund for the item but I still had to pay carriage for the incorrect item that was sent to me and will also have to pay similarly to get the correct item delivered which is considerable as I reside in Ireland

Date of experience: June 23, 2020
South Carolina
1 review
0 helpful votes
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Great
June 24, 2020

Fast shipper even in these trying times. Had ordered from another parts distributer and waited 5 weeks then ordered from these guys and got within 7 days so thanks guys.

Date of experience: June 23, 2020
Kentucky
1 review
0 helpful votes
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Exactly like the original with one exception. The auxiliary handle bolt hole is not the same. Another $5 and a week for that part. I'll just have to be extra careful next time. Other than that it works great, fits and hope to get another 10 yrs service out of this tool.

Date of experience: June 23, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
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