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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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The part I ordered came in a timely manner. The part was as described and fit my trimmer perfectly.
I ordered the part per my toaster oven. The size was wrong. I had to pay to ship it back, but I did get a refund.
My order for a part to my personal weed eater took two month to arrive due to Covid. Which is somewhat understandable (not really). The worst part about it was that you can not call them to ask a question. (Can not even leave a voice message) You can only reach them by email. Which in return you get a automated email in response. Which in return they do not answer your email that you have sent them. I sent multiply emails, even canceled my order. Still no response. About two weeks later my part arrived. Still no email or any type of communication from the company. If you need part in a timely manner I would suggest looking else where!
Takes Way to long to get parts.
The last two orders that I placed take to long for a stock part to be delivered.
If this poor service doesn't improve it will put people out of business.
On the 14th of May I ordered a blade for my Craftsman hedge trimmer. They said part was in stock so I ordered it and for whatever the reason when I put it in my cart the quality said I wanted two. This was something I probably did in error.
I called the 800 number and right away the issue was corrected but the blade was put on back order regardless and after three and a half weeks it was shipped. Now the postal service gets involved. Two weeks from Utah to Penna. Using expedited shipping. Meanwhile... the hedges are getting bigger and bigger. Good thing the chainsaw still works.
The replacement blade is perfect, works fine. Even though it took sometime to get I would buy from EReplacementparts again.
The replacements were sent quickly, efficiently and as expected! I ordered 2 to be safe. However: within 2 weeks, the first one was Shot, and I could not find the spare. I then ordered Several more, because at this rate, I'll need MANY to get through ONE summer!
Long time to receive. Even with the virus from time of payment To Time of receiving was to long. Quality of products good n pleased with
Ordered Parts for my mower June 11. Still no indication of shipment. Waiting on manufacturer. Parts showed a number on hand available. What part is holding up shipment?
Ordered a Hamilton Beach ceramic pot replacement for our slow cooker. Could have ordered from Amazon but trusted eReplacementParts to deliver on the right part, and the price and quick delivery were a bonus. The part fit perfectly, and felt good about not having to throw the whole cooker out and reuse the functioning body.
Each time I have ordered parts they have always been exactly what was needed. Because of eReplacementParts, I have been able to keep an obsolete blender going.
My experience was exceptional. From product quality, price and well-informed delivery. Thanks Look forward to future business
Still waiting. Been 56 days now... for the parts that were in stock, waited to ship the in stock parts till the 1-2 day parts came in. Day 46 or 47 got the parts that were back ordered but they sold the in stock to someone else. They have had my money sense may 3
Ordered trimmer parts for what was an unusable string trimmer. The parts I ordered were factory original and fit perfectly. Now an unusable trimmer works great and saved lots of money not having to buy a brand new one.
Easy to online shop. Prompt delivery. Wrong part. Twice. However had had good success twice in past for lawn mower parts.
Had relays replaced on Whirlpool oven control, Oven heats but relays still produce loud clicking noises, not sure if replacements are safe to use, will contact eReplacement on Monday to see what can be done.
I spoke to two representatives the first time. Tamara and Tammy. Both assisted me in purchasing the correct charger for my Black & Decker Dustbusters. A 15V and 14V (not sure but two). Unfortunately you only carried the 15V. Tried the two you have and neither one worked. Your two reps were so sympathetic - unfortunate I had to return both of them. Received the first refund even before I returned the charger. I am still waiting for the refund to hit my account for the second charger that I returned. All in all they were great
I installed the garage ready "heater" in my garage refrigerator recently. The order process was super simple, and the shipping arrived quicker than I anticipated because of COVID-19. I needed two tools, a nut driver and a cross tip(Phillips) screwdriver. It will take you literally 15 minutes from start to finish! More like 6-8, if you have nothing in the way! Easy, easy, easy!
I needed a new Burner assembly for a 15 year old Porta Chef portable grill. I tried replacing it with a universal part from Home Depot which didn't fit at all. I found my exact replacement part on this site. It arrived quickly and was exactly the same as the old burner that I took off my grill. I was not very confident that the part I needed was still available. My grill is as good as new... thank you!
Needed a part for my old vacuum cleaner and you did great job fixing my problem. Good web site and very promp service with just the right part. THANKS!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members