eReplacementPartsReviews 4,461

Your customer service is terrible. I ordered part# ******* you shipped ******* my order number was *******. I have tried to get in touch with about it via messages. I have not received any response from you. I have disputed the charge to my credit card, and they have reversed the charge. Please sent me a pre-paid mailing label to return the wrong part to you. I have order the part I need from Briggs and stratton. I no longer need the the part I ordered from you.

Roger Mierop
*******026
*******@aol.com

I wrote down on a piece of paper, model, serial, and anything that I thought would be useful. I went to your website. Which only asked about the year of my pole saw. So, I guessed because I didn't see that info on my tool. Made my purchase watched your how to videos. Received the fuel line kit. It was the wrong kit for my tool. Totally my fault, but made the fuel line kit work.
Pole saw runs great. So, it just shows you that even people with no skills can win.
Thank you.

I recently bought repair parts for my air compressor. Upon delivery The valve assembly was already assembled and zip tied all I had to do was cut the zip ties and mount the valve assembly according to their video. After assembling all the parts I turned the compressor on and heard a noise which when I disassembled I've found that the rubber piston ring was ruined after further investigation I found that according to the printed instructions sent with the parts that the zip tied valve assembly was assembled wrong and it ruined the piston ring. I have been trying to contact these people for the past 3 days and there has been no answer back to me to get a new rubber piston ring sent to me at their cost. I do not feel I should have to pay for a new rubber piston ring when it was their fault due to the pre assembled/zip tied valve assembly that was assembled wrong in the first case.

I've always had good results from eReplacementParts, but this is the first time I've tried to contact them with a problem. Using Corona virus is no excuse for an email to go two weeks without a response. I received a package, properly addressed to me, but when I opened it the items were for a different person. There is no return option for received wrong order so I sent an email to the Contact Us address. I've had no response other than the automatic "we'll get back to you".

In mid July I ordered a part. July 26 I emailed them to cancel the order, as they would not answering their phone. On July 27 they charged my credit card which included NY State sales tax. I received the part about August 28. I started to fill out their online form to return the part, I stopped when the refund calculation did not include the NY State sales tax they collected and they deducted return shipping charges. ERepalcement Parts in located UT. I called them but they will not answer the phone, I sent them an email, a week later I still have not heard from them. They did send a email asking me to fill out this rating form. I will never deal with them again.

I have ordered from eReplacementParts many times. I want to get OEM parts, not aftermarket parts, and I have always received the parts as described on their website. The online catalog is easy to navigate despite the plethora of parts for a different serial numbers of the same model. Order processing is fast, but shipping is sometimes slower than desired (they have no control over that problem). Whenever I have a mechanical failure or need preventative maintenance, I always go to eRepalcementParts.