eReplacementPartsReviews 4,461

Their website is easy to use for looking up parts and getting them ordered and the order came fairly quickly. This order had two rear wheels for a Honda Smart-Drive mower and they sent two front wheels. They are not interchangeable (rear wheels have a gear for the drive). I double checked my order and the packing list and it was definitely rear wheels ordered and paid for, so the order was filled incorrectly. Due to the hassles of going to the post office right now, I decided to just use them on the front of the mower and picked up two new rear wheels at a Home Depot.

I do not remember the name of my customer service rep but he was very polite courteous and helpful when determining my needs. I had a 10-year-old Poulan pole trimmer that the handle had broken and was unsure if the one they had in their catalog fit. He took the time to match up model numbers to verify that it would. He then help me get the quickest least expensive shipping method and it actually arrived two days earlier than the original shipping day we had discussed.
I will ABSOLUTELY Use them again in the future for any of my parts needs and would HIGHLY recommend them to anyone.
Thanks agian

I ordered parts to rebuild my Dewalt 1/4" impact driver and have received the wrong parts. Not usually a problem just contact some one and get the right ones. Not in this case I have been trying for 2 weeks to contact someone through the website as well as the phone and cannot reach anyone. Have tried to return parts through the website and am unable to do that as well. Had to order parts somewhere else. Will not used them again!

Okay let me start by saying that the parts I received were exact fit parts and functioned flawlessly. That being said, I waited 2 weeks only to find out that the hold up was 1 1/2" stop nut hat was on back order. It came with a link that said I could cancel an item, but all it would allow me to do was cancel the order. I cancelled, waited several days to be sure my money was refunded. When so reordered, due to my mistake, I had double ordered 2 of the parts. Cancelled and waited for the refund to PayPal again. The 3rd time I finally had everything correct and received order within a week. My advice: This is a good company to order from, but be sure what you order is in stock. You can see if they have it in stock or not. It also tells how many of their stock items they have. The big problem is due to COVID if they don't have it in stock they can't estimate when the item will be re-stocked.

Will never purchase an item here again. I waited 3 weeks for my part. I rec'd my part for my tractor but it had the wrong gasket. I only needed the gasket but could not get only a gasket from this place. So I spent $18 for a useless piece. I TRIED contacting them via email and phone. Received an email back saying due to covid there may not be a response. You call and msg claims due to covid we are not answering phones. SERIOUSLY?! But wow you receive an email asking to give a review! Hmmm is anyone reading those? I received the exact part I needed from another company in 3 days. Yes most definitely will NOT buy from this place again! All I need is an RMA so I can return this useless item.