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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was a very good bidding process. Set up nicely and easy to use.
Needs to be alot quicker on the numbers if people can't make up thier mind on buying a machine then that's on them I could of got of got the machine I purchased for 2k less if the auctioneer wouldn't of favored the locals by giving them a long opportunity to make up thier mind if they were in or not. Going once going twice sold end of story not Mr. So and so did you still want in? Come on!
It was okay except for the 3% buyers premium which was a lot on a $54,000 truck
Good format, easy to bid, or not (I like the "lock/ unlock bidding " button) easy to check upcoming units
Every thing went fine sale was good I could here auctioneer good and they gave me plenty of time to bid
I was once again pleased with the ability to bid and secure needed items from home.
I bid on two seperate side by side lots, everything went ok with the bidding process. However, when I finished bidding on the first item, there was a pop-up on my screen asking me to complete a questionaire on my bidding experience. I found it difficult to make the pop-up go away so that I could bid on the second item in the next lot. I was able to buy both lots, so no harm done, but please do not send prompts like that during the auction.
The Equipment Facts part was ok other than multiple times of lost audio. After the auction the Royal Auction Group has been horrible to try to deal with as they do not respond to calls, or emails. I have been trying to get an updated invoice from them and confirm wire information and they are non responsive. I will not be participating in any of their auctions going forward. Thanks.
Everything went smoothly. Bidding was easy and heard from them quickly after my purchase.
I participated in an auction for a water trailer that we were looking to get for our company. After several bids back and forth, and no one else bidding for a few moments, I was notified that I had won the bid and the item and it moved on to the next item. Then 10-15 seconds later the item I thought I had won came back on with another bidder being the high bid and they won it before I could look at it and do anything. Not sure if the live auction and the website got off track, but definitely frustrating thinking I had won it then in the next instant loosing it to what was likely a glitch or technical difficulty.
It worked decent most of the day, auction ran very late and I don't know what happened, but I could no longer log on and bid, and I didn't get any notifications that those items were up.
Works great when it works but it was cutting in and out some. I was bidding on an item that I would have paid double the amount it went for but the program was acting finicky for that item and when i called the autioneer he said they never saw my bid. Unfortunately I wasn't able to get the item and it went for a song.
The bidding was very easy and straightforward. You had time to think, consider what you wanted to do, and then stop bidding or bid again. Thank you!
This was my first live + online auction. It did go fast, but there was no problems.
All went great, the on line bidding was fast and easy.
Thanks for a great purchase at a good price.
Attending online allowed me to go to one of my children's events.
Your service to work thought the items I had place a pre bid on.
Easy to navigate website and simple process to bid. Makes buying the equipment and supplies you need painless.
I signed up last minute for an auction and it was an easy process to register. I was able to bid from my phone while pulled over on the road during the auction lot I was watching. I was able to submit the winning bid and won the lot we were hoping for. Great program!
The description was incorrect and now I don't want the item. I will never use this service again and will make sure that people are aware.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members