On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was OK. Had an item I bid on that didn't sell due to having a reserve but it invoiced it to me kinda made a Lil confusion. But overall it was alright
Everything was pretty good with the exception of picking up the item stated 21 hours on the machine but when picked up it showed 800+ hours with a dead battery, I am assuming someone left the key/power on for 780+ hours until the battery went dead. Not a huge deal just not expected.
Hi Eric, thanks for the feedback!
The site and getting into auction was easy. I was looking at an item that sold for more than I wanted to pay but I kept looking and found some other things. I won the bid on 5 sets ofv4 foot forks and called with a few questions. Right of the bat the guy was defensive and lying but whatever he's an auctioner so that goes with it. Then I paid for them and had someone pick them up for me when i received them 4 of the forks are the wrong length and I'm sure I'll get a BS response when I call them about it. It's 300 miles to get there and not worth my time to mess with it.The way he talked the first time I called I know he will do nothing about it.
I won the bid but didn't know that the Auction has to approve the bid with the owner of the vehicle.
So I'm still waiting to see if the owner accepted the bid,? I wish you had a way to tell we before we bid on truck If it's an absolute bid or a pending bid? That would be very helpful, and we don't waste a lot of time.
Good video feed and bidding process. Won bid on a truck. Got a call later from auctioneer explaining there was a reserve and it was not met. That needs to be communicated before the auction. Very disappointing way to do business.
I bought a step deck trailer and I thought the bidding process was very easy to follow...After I won the bid, I wanted more information and thought I would call them expecting no one to answer,,A lady named Robyn answered right away which is unusual in todays world...I needed to get the trailer from Texas to Wisconsin and she helped me with that telling me who to call...The emails and response was quick and on time...would not hesitate to use them again...
I not expect to pay to much on fees after all, internet fees is way to much this is my last time to use this auction.
I was under the weather, so I bid online for this local auction. It was a valuable option to bid online. The only thing I would change is the online bidder cannot input their desired bid, only available is what is shown as next bid.
This was my first time bidding on a live auction and it was really easy.
I used the online service to follow quite a few items. I decided to bid on several items winning only one. That win was close as to the auctioneer catching my final winning bid at the end.
It was my first experience and quite enjoyable.
Thank you for the opportunity to give feedback. I hope it helps others in the future.
I was bidding on a car and when I had won the bid I was unexpectedly given two to choose from and accidentally chose the incorrect one and could not make the change to the correct one.
Overall, the experience was good as I have been using Equipmentfacts.com for years. On Saturday I was bidding from a different computer and my passwords were not saved on this particular computer, so I called the *******025 number only to be told that they couldn't help me. They referred me to another number however when I called, I received a voice mail that the office is closed for the weekend. Needless to say, I was getting anxious as the item I was bidding on was soon to go on the auction block. I called back the original number and a different person answered and resolved my dilemma.
My experience was very well after purchasing the product. I called them up to ask them how to pay and they gave me very easy instructions. I love this website.
Thanks for taking the time to bid with us, and leave the positive feedback! We hope to see you bidding with us again here soon.
In the beginning, it was little confusing, but time passed by a little bit, started feeling comfortable with the Website overall my experience I would say from one to five I would give it a four pretty nice impressed.
Thanks for bidding with us Ruben! If you ever have any questions about the website or bidding with us don't hesitate to call us at 908-788-2025 and one of our reps can get you helped out.
Easy to bid. Even got a quote for freight about 30 minutes after I had won the bid.
Thanks for bidding with us Melvin!
I liked it better when the bidder info was side by side with the item being auctioned. Couldn't see who the high bidder was because the bidder info was under the item being bid on.
I did not have any problems with the bidding process I bid on and purchased several lots and the only issue I had was connectivity due to my location.
Thanks for bidding with us Jeff, we hope to see you back bidding with us again soon!
I liked Rythem Auctions other website as you could put in a dollar amount to bid, I don't like how you guys dictate the bidding process.
Good no problems at all. I have used sit several times and will continue using.
Thank you for bidding with us Charles!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review Ryan. Sorry for the reserve confusion, I hope, once it explained, it was easier to understand.