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Equipmentfacts

3.9

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From the business

Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.

How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...


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Equipmentfacts Reviews Summary

The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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1,324 reviews

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Idaho
2 reviews
0 helpful votes
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I AGREE THAT AN AUCTION SHOULD NOT HAVE TO GIVE THE MANS EQUIPMENT AWAY WITH LOW DOLLER AMOUNT BIDDING BEING DONE ON AN ITEM. BUT EQUIPMENT PRICES HAVE DROPPED TO 2008-2011 PRICES.
IT IS A WAST OF MY TIME TO WATCH AN AUCTION THAT RESULTS IN NO SALE BECAUSE THE MINIMUM HAS NOT BEEN MET. EVEN WHEN THE BIDS WERE FAIR FOR 2024 VALUES.

Date of experience: September 1, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for the feedback Donald.

Alabama
1 review
0 helpful votes
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I liked everything about the sale especially the live video of what was selling and the Auctioneers were very good and could really understand them.

Date of experience: September 1, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for the feedback Donald!

Virginia
1 review
0 helpful votes
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Was a good experience
September 11, 2024

Was a good experience. No interruption in service. A little tough listening with 2 rings going but was a good visual experience

Date of experience: September 1, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for the feedback, Butch!

Oregon
1 review
0 helpful votes
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What can I say other than it was easy to bid on line. I did have one question regarding the terms and conditions. Bidding on a Saturday on a Holiday weekend being able to make payment at the conclusion of the auction is difficult unless you are there in person. The gentleman that I spoke to was very helpful and very courteous.

Thank you J.

Date of experience: September 1, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Glad they were able to help you!

Tennessee
1 review
0 helpful votes
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Polk Labor Day auction
September 11, 2024
Updated review

Polk Labor Day auction. The auctioneer didn't sell in order as it was listed on the sale bill. And skipped a bunch of lots that I thought he was going back but after it was over I looked and they had be sold. Either sell everything in lot order as listed or don't mess with doing it. Missed two tractors because of the skipping that I'm pretty sure wasn't sold on the live feed. Why post them and they not sell them online

Date of experience: August 31, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Dear Brent,

Thanks for the feedback! Things can change quickly on auction day, sometimes not all items are end up being sold online though.


Internet is slow
September 9, 2024
Previous review

Internet is slow

Date of experience: August 30, 2024
Wisconsin
1 review
0 helpful votes
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It was an overall good experience
September 11, 2024

It was an overall good experience. Easy to use and register. A little shot on description of the auction items and how and when you can pickup the items when you bid off site.

Date of experience: August 31, 2024
Kelly R. — Equipmentfacts Rep
over a year old

We appreciate the feedback, Roger!

North Carolina
1 review
0 helpful votes
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Went great
September 8, 2024

Went great. Was a new experience for me. Was very satisfied on the whole sale with listening to the actual bidding g process.

Date of experience: August 29, 2024
Paula K. — Equipmentfacts Rep
over a year old

Fantastic! Thank you for the review Joshua.

Wisconsin
1 review
0 helpful votes
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Bidding was easy and fast, easy to navigate the account setup. Once logged in no need to keep reentering passwords. Got the items I was interested in.

Date of experience: August 29, 2024
Paula K. — Equipmentfacts Rep
over a year old

Thanks Justin! Glad you enjoyed your experience with our site.

Montana
1 review
0 helpful votes
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2nd email
September 7, 2024

2nd email. Also I asked about the floor and stringers. Front stringer bent, floor moves—obviously hit something. Not saying I would not have bought trailer, but feel at the least he didn't try to look very much or wasn't totally honest

Date of experience: August 27, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for the feedback, Deborah! The seller has been notified of your concerns.

Illinois
1 review
0 helpful votes
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Internet and sound went in and out from the location. I had to bid without any auctioneer sound so i was nervous. I did get the item i was looking for so it worked out.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for the feedback, Jeff! We'll let the seller know.

Texas
2 reviews
0 helpful votes
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So very good bid here and take my item and good price today, i'll go for more

Date of experience: August 27, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Dear Yoe, Thank you for your feedback!

Iowa
1 review
0 helpful votes
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No problem, they accepted my max bid quickly, might have gotten cheaper if in person

Date of experience: August 26, 2024
Paula K. — Equipmentfacts Rep
over a year old

Thank you for the feedback Mark.

Missouri
1 review
0 helpful votes
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Auctioneer ended the auction to soon
September 5, 2024

Auctioneer ended the auction to soon. Did not take my last bid.

Date of experience: August 26, 2024
Paula K. — Equipmentfacts Rep
over a year old

Rudy thank you for the feedback. When the auctions are getting down to the wire, placing a max bid (the most you are will to pay) will help avoid the auctioneer calling sold before you have a chance to get your bid in.

Texas
1 review
0 helpful votes
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All went well
September 4, 2024

All went well. I had no questions. Bidding and registration were easy.

Date of experience: August 25, 2024
Paula K. — Equipmentfacts Rep
over a year old

Glad it all went smooth for you Susan. Thank you for the review.

Nebraska
1 review
0 helpful votes
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All good except on the day of the auction the website was not working properly so I could not change my prebid or bid on the item.

Date of experience: August 25, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for the feedback Jerry!

Missouri
1 review
0 helpful votes
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Each auctioneer is different, but I didn't like my first experience because they didn't bid each item separately, they allowed people to take all the items for the same price when there were multiple items, so it made it hard to get an item of interest. Some auctions take all day long, like 8am to 6:30pm, it just depends on the size of the auction.

Date of experience: August 25, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Thanks for feedback, Matt!

Illinois
1 review
0 helpful votes
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I had a problem with my account, so I called in. The guy was very helpful and knowledgeable, had the problem fixed in no time.

Date of experience: August 25, 2024
Paula K. — Equipmentfacts Rep
over a year old

Thank you Jerry. Glad you were happy with our customer service response.

Ohio
1 review
0 helpful votes
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Pre-bid isn't what they say
September 3, 2024

Pre-bid isn't what they say. We put in a pre-bid which was supposed to go up in $100 increments until it reach our high bid. They started the bid at our high number.

Date of experience: August 24, 2024
Kelly R. — Equipmentfacts Rep
over a year old

Dear Stan,

There was a pre-bid for the item by another bidder for $3,300. You enter a pre-bid of $3,500. The auctioneer started the live auction at the next increment of $3,400 which was the covered by your $3,500 pre-bid. There were no other bids, so the item closed at $3,400.

If you have any other questions, please let us know.

Regards,

Kelly

North Dakota
2 reviews
0 helpful votes
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Work very well, no problems at all
September 2, 2024

Work very well, no problems at all. Would use it again. Thanks Scott.

Date of experience: August 23, 2024
Paula K. — Equipmentfacts Rep
over a year old

Glad you had a great experience Scott.

Kansas
1 review
0 helpful votes
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Haven't heard anything yet on what I bought
Would kind of like to go get it

Date of experience: August 23, 2024
Paula K. — Equipmentfacts Rep
over a year old

Jacob, please check you spam/junk folder to make sure the invoice did not go in there. If you have not received an invoice, please reach out to Michael Wegener Implement Inc, at 402-923-1160 to let them know.