EquipmentfactsReviews 1,106

I was bidding on a single item with the option to purchase up to 12 of the items if I was the Winning Bidder, which I was, but I ended up not getting them due to:
1. There was no clear instructions on how to pick all 12 items, and as it turned out I had to scroll down thru all twelve and mark them individually, which even if I had known that was the way to do it, would have still been time consuming for a live Auction. I would have thought that there would have been a simple Box that you could have keyed in a quantity of 1 to 12, depending on how many you wanted to purchase. Note: There was a Small Box at the Bottom of my Screen with 0-12 showing, but it didn't do anything when tapped.

2. There was apparently a software or hardware problem on Equipment Facts end which kept the auctioneer from seeing that i had clicked on all 12 items and then though I could hear everything the Auctioneer Said, I had no way to communicate with him. I even used the text/message feature that was on my screen and supposedly to allow real time messaging, and that didn't work either.
I had rode up to the Auction earlier to inspect the 12 items, but was unable to stay there, which is why I was using Equipment Facts, as I was able to monitor the Auction while I working, and when it got close to the 12 lots I was interested in, I stepped away so I could be sure to win the bid on them, but it turned out I had literally wasted my time driving 50 miles round trip, and then the next couple of hours waiting on those 12 items to come up. To say I was livid after all of that is truly an understatement.

While using my Phone there were constant pings coming thru from the Auction, which made it almost impossible to keep up with the Bids because you couldn't hear the Auctioneer every-time it pinged.

I was using Android's OS in a Samsung made phone.

Last but not least charging $30 for a wire transfer when no wire transfer takes place is ludicrous. I get charging a small percentage for a credit/debit card fee, but that $30 just comes across as theft!

In the future I might use Equipment Facts just to follow along if I can't be at the Auction, but I will be leaving Proxy Bids at the Auction so that I don't have to rely on Equipment Facts to work.

Searching items (utility vehicles) with filters was easy and it's better if you skip "current location" and enter your zip code. On the day of the auction, there were initial audio problems at the auction, which they corrected. The bidding went smoothly and I won my item.
The only problem I had was locating the invoice - clicking on "My Invoices" led me to the whole auction and I still can't find an invoice (preferably itemized) online. I see this as a major issue that should be fixed. It is also difficult going to the "buying" page - when a bidder is ready to enter an auction, there should be a visible link to click on the splash page.

I assume site was supposed to be controlling but i saw many items people has bid online...more than final price...get removed and "onsite" get put in there.

I bid and it said i won one item but as yet have not been contacted. Never did see it on my screen.

Have bid many other times with similar results.

Perhaps more training or just reminding them to wait for the web delay would go along way.

I almost never buy online anymore when a buyers premium is involved.

I also never assume the platform will actually work when it is time to bid.