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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The shipping estimates are wrong - if I order something on the 16th with 3-day shipping, it should come on the 19th, not estimated to arrive on the 24th. Also redo the survey to show all the questions at once, not adding one on when an answer is entered. Thanks,
The shoes I ordered were too small for my daughter. I wrote to the customer service number and without any acknowledgement or graciousness, I was informed 'no refunds/no exchanges'. There was no greeting or thank you...
As a result, I shared the email with the school to highlight the business they were recommending. I donated the non exchangeable boots to the school.
My order came super quick.
A +++++++
Easy
I ordered these skirts for a dance piece (for Vassar College) where we already had 6 skirts but needed 4 more. They almost match... but not quite, so I thought I might return them, however, we realized that if we turn them inside out, the shine on the fabric doesn't show - so they will work, and we will keep them. They are adorable.
Quality products at a good price
I love the quality of the Augusta Tshirts. However,when you order different things it takes much longer to come in. You guys need to correct that. It's very annoying.
I love the jacket. Size was perfect. Pretty good quality too.
The shipping was more than the items I ordered, I would order more if the shipping was less.
I love Epic Sports for my Operation Christmas Child shoebox needs. Prices are great, I can get the quantities I need, and it's so convenient to get so much in one place and have it delivered right to my door for reasonable shipping charges.
I originally ordered 2 different softball pants which were too small and had to return them. The shipping was $10. Do you reimburse customers?
Product arrived on time.
Epic sports is my go to online shopping site for sports items.
My only problem was that I was missing a pair when I received my order. I called the next day and have been told it's been shipped.
I was very impressed with the selection. And the pricing was great!
I paid about $ 75.00 to have an expedite delivery by Wednesday but it was delivered Thursday late afternoon / evening, which delayed the start of embroidery.
I think I could have picked the cheaper delivery rate instead.
Very happy with ever order I have made
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

