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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I am a steady customer and always get great service and products.
Craig (Rochester Royals Fastpitch)
The order was initially changed due to an item being on back order. The shipping date was suppose to be the same but it didn't arrive on time as expected. I called let them know that I was frustrated and the order was here within 3 days of the phone call.
The boys loved customizing their uniforms!
Great products! Great Business!
It was great
The box was completely open by the time it got here
Happy that I receive my orders on time.
Only thing was I have purcharse a large order of soccer balls y price was same as I buy it one unit.
Just thank you
Nice selection and pricing
Delivery arrived much earlier than expected!
Came as expected.
Experience--Good
Easy and great choice of items!
Bag is cheaply made but good price and quick service.
Why over priced for the quality of t-shirts. Shockedfor how many feesfor delivery and shipping.
I customized a jersey on this site, once it came in 3 weeks later... it was missing the name on the back. I called and talked to two different representatives for them to tell me nothing could be done! For $70, someone should lend a helping hand. I would advise not to do business with this company.
I use Epic Sports for almost all of our equipment needs for our baseball/softball league. Great prices and service.
Product material was very thin, poor quality
Great everything Great!
Great thanks!
Good prices! I just wish you had free shipping!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

