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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Fast shipping, great quality, AMAZING prices
Got just what we needed
Great prices and quick delivery
Socks run a lot smaller that actual size stated
Good but need product descriptions
Great
Easy to navigate and order. Product was actually above and beyond what I anticipated.
Easy, no issues
Super frustrated with card entry and selection of the card experience. I kept getting looped between the big red box around payment selection, and entry of the card into the system. I don't know what I did right to make the transaction finally go through, but it took 4 times.
Easy to order and get shipped out.
Niiice
Great prices. Great selection of styles and colors.
I love the products and prices. I use epic for all my teams that I coach.
Easy to use
Found the Jerseys on amazon. A quick Google shopping search found that Epic had the best price. Good job!
The waiting time while holding for customer service is crazy ridiculous but I decided to email instead and the customer service responded immediately. I was very satisfied with their efficiency.
It was a great experience everything was easy to find.
Overall positive. Would prefer quicker delivery.
I ordered on February 25 -- a large order of batting helmets. Was told the ETA for delivery was March 8. I was told that the goods were not shipped until March 9 (the day our season started) and after the ETA for actual delivery.
No one called or e-mailed to let me know that the shipping was going to be delayed until after the arrival date -- if I had known that I could have cancelled or modified the order. Now I am told that if I want to return anything I have to pay restocking fees and shipping costs. Very poor customer services -- definitely will not use them again. EPIC FAIL, not EPIC SPORTS
It was very simple and reliable.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

