EpicSportsReviews 31,019

I ordered team baseball socks from Epic Sports. The socks arrived and were good quality. Unfortunately, they were too small and needed to be exchanged for a larger size. This is where the problem arises. Epic Sports has the worse customer service. I called the customer service number only to be told I was number 46 in the que with a 93 min wait, so I requested a call back and never received one. I emailed the customer service address to request help with my exchange...never got a response back. Finally, after going online and requesting a customer service call, I received one. A very rude gentleman told me he did not know if my item could be exchanged but transferred me to the sales department where I waited on hold for 43 minutes before being disconnected. I sent an email to the customer service department explaining my complaint and hoping someone would be able to help me with this exchange. 4 days have passed and I haven't received a response. I reordered larger socks from a different company (with a very helpful customer service department), paying a bit more (you get what you pay for!) and am still waiting for a response from Epic Sports on how I can return the small socks. If you are absolutely sure the item you are ordering will work, go for it! If you think a return/exchange may be a possibility...beware! I never file complaints with companies, but this experience has been disappointing!