EpicSportsReviews 31,025

I ordered three sports equipment bags. When the package arrived it only continued two bags, one of which was the wrong color. I was concerned because I only received one tracking number for my shipment. I tried to call customer service but the recording said I was 32nd in line and the wait time was 104 minutes. This of course sent of huge warnings signs for me. I then emailed the company about my missing bag and the bag that was the wrong color. The only response I received was an email from 'Cody' with two tracking numbers, the one for the package I already received and the second one for the missing bag, no mention of the bag that was the wrong color. I finally did receive the third bag and thankfully it was the right color. The bag that is the wrong color will be returned. I ordered the same bag in the correct color from Amazon as I did not have time to wait for an exchange. I am greatly disappointed in this company's customer service. I am in the process of starting my own embroidery business and thought I had found a possible supplier for the sports bags I am planning to sale. Because of the poor customer service I don't know if I will try to order from this company again.