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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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If the quality is as good as everything looks online, this is awesome value!
We will no longer shop with this company due to the horrible customer service exhibited when we attempted to make a change to the order. The rep basically refused to do anything to help even though he admitted that they missed the email/call back due to being "backed up." No attempt to even remedy the situation. I was only given the option to send them back and wait for a refund or re-order. Thanks for nothing. Luckily, we found the right socks at another dealer and will be using them moving forward.
Thanks- always an easy transaction
Needed uniforms ASAP and they were delivered next day.
Great Price, Great Product
I love ordering from epic sport. The quality of the shirts are very nice very reasonable pricing
So far so good
Purchased a variety of items for baseball field prep. The dry chalk liner built by Champion was damaged and cheaply made. Not what was advertised on firm's website. I wrote to Epic and also Champion without any response. So be a smart consumer and stay away.
Good price!
Good prices and good quality equipment. My daughter is enjoying her fielders mask and softball pants.
Great prices. Website is easy to navigate.
Update: Took a long time to receive order. Pants and socks were too big, belt is poor quality. The youth large pants are ridiculously long! Returns are not paid for by the company and a restocking fee is added. Based on the time it took to receive the order, there is not enough time to reorder, even if I wanted to, which I do not.
Great value and price for items purchased.
Great place to buy jersey, uniforms and other. I am costumers since 2015.
Lots of options to choose from which is much appreciated
Great. Quick shipping.
Will purchase from again
Paid for a new fast pitch softball bat for my daughter, when I received it the box and bat was damaged, I call customer service and they told me they would start the process of trying to have it replaced. It's been almost 10 days and I haven't heard from anyone at epic sports!
High quality girls softball pants! Only $6.99!
The products and services are second to none.
The product was just what I ordered and actually got it quicker than expected
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

