EpicSportsReviews 31,026

I ordered 4 shirts. Colors and fit were wrong for me. No problem, I thought. But they would only let me return 1 shirt, and I was to pay postage HIGHER than the price of the shirt. ALL MONEY WASTED! WORST OF ALL: Epic's robot recording called me 5 times a day for 5 days telling me with alarm that I must call back immediately. But every time I called back, I was asked to wait on hold for up to an hour. No way! When I finally got hold of someone by email, the big alarm was because one of the shirts was out of stock. I told them to refund the money, and they did. BUT I will never order from Epic Again! Total waste of money for 3 shirts I can't wear, and massive frustration with robo-calls and REVOLTING customer service. Hello, Goodwill, I have 3 new shirts to donate.

I've received notices stating my delivery would arrive on/about April 11,2019 for the past three (3) weeks, to only find out after I contacted customer service that my order was on hold awaiting an item. There is no estimate time of when the item will arrive at the warehouse, therefore, Epic Sports is unable to provide me with an updated estimate time of arrival,. I'm confused on how Epic Sports can constantly provide status emails (see attached) with an ETA of April 11,2019 when my order has been held. Even after removing the item from my order, I was told a status update could not be provided, so they would still estimate an ETA of April 11,2019. I asked if the items would ship today, a manager informed me he couldn't say when the order would ship. Had I known Epic Sports' order/delivery process and warehouse operations were inefficient, I would have ordered the items from another vendor. My order was placed on March 21,2019, and I've already been waiting for three (3) weeks; it's ridiculous that I have to wait for an unknown time period to receive my order. I have softball players awaiting the arrival of their equipment, and the season started last week. If you're looking for a vendor with an effective ordering and delivery process, you might want to look somewhere else.