Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always get good shipping always on time the prices are very reasonable you cannot find them nowhere else
The soccer gear I needed for my Grandson. Received quicker than Epic estimated. Good quality gear at a great price. Will order from Epic the next time more athletic gear is needed.
Great products at a great price. When I'm in need of other stuff, I will order from Epic Sports again
As advertised. Very pleased
First of all, use your common sense. Don't place an order if you are in a rush, in that case go to your local store. I had a really good experience with Epic Sports, because we planned our purchase 5+ weeks in advance. I placed an order of 11 soccer jerseys + goalkeeper, all customized with numbers on the front and back + names, on March-26th. Make sure to triple check your design before you place the order to not stop the process. I didn't pay expedited shipping, just the regular ground shipping from US to Toronto, CA. They notified me it was shipped on Apr-04th and they added the tracking number which I used to follow up the entire route. Their original estimated delivery date since the beginning was Apr-15th and I received them on Apr-16th. Shipment cost is a bit high in my opinion, but it worth if you ask a team order, since uniforms are way cheaper that in Toronto local stores. The jerseys are good material, easy to dry. The fit is regular, not slim fit, so if you like a slim fit and you're size M, you better ask for S size. Printing is good and name + numbers don't have any mistakes. I would buy again if I need. Thanks Epic Sports
Great price for what I needed!
Abc
Always great prices and great quality. Some items come in very quickly others take awhile. I will definitely continue to buy from this company.
I hate that I have to leave a comment
Shipping is pretty high.
Lots of product options to choose from.
I never recieved my order
0
The automatic order confirm asked for a portion of my social security number. That is not something that should be used for confirmation. For one thing I never gave you my social security number so how could you use it to confirm anything! When I did try to speak to someone I was never less than number 30 in the queue. In addition I emailed my concern and I never heard back.
Epic Sports makes shopping for baseball equipment easy affordable
Very satisfied with everything but unfortunately have had to return the item which was handled by John very quickly & professionally. I will be mailing the item back today
Great experience. Will order again!
Sizes were misleading. Nothing came close to fitting, as it should
Was surprised i received my order so fast. Not complaining, just surprised.
Very pleased.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

