EpicSportsReviews 30,918

My only complaint would be that I think you should post on your payment page that you will require addtl identity verification for your order to go through. We were in a massive hurry to order something. Infact that is the only reason we came to you instead of Amazon or Ebay. Quicker shipping on the specific item we ordered. I didn't see the requirement for addtl verification until a day or two after the order was placed. I do appreciate the extra precaution just not the method of communicating it.
My RUSH order sat a day or two longer than it should have. If you give notice of this addtl verification as a rule or even a possibility on the order or pmt page I think that communication would be greatly appreciated.
And when it did come it still was not delivered on the disclosed date.

I will never order through ES again. Yesterday, I placed an order that was over $500. Immediately, I realized there were sizing issues with the order. I called ES and selected the option for them to call me back since the wait time was 58 minutes. Over an hour goes by and I didn't hear back, I call ES again, this time I waited the 38 minutes to speak to Maddie. I explained issue. She advised me that she can't change or cancel the order since it's in process. She put in a request, but can't guarantee anything. I told her I called back immediately etc. She said there is nothing she can, but wait to see if her request goes through. Today, I get notified that her request was denied and I can return the products once I recieve them, at my expense! This is absurd I should have recieved the products if they called me back, nor should I have to pay for shipping AGAIN for products that is not correct. Worst return, exchange policy I ever seen. Not to mention. Their customer service is terrible, Maddie did everything to not fix the order and had a reason for it. There are plenty of athletic companies to get product from. I will pass on my experience with ES to all my, friends, families, teams, coaches, and all my other colleagues to make sure they shop elsewhere.