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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great
Easy to manipulate the soft ware
User-friendly site. Quick and easy.
Thank you and may God Bless!
Great prices easy checkout but shipping prices arent the best
Awesome products and variety, great website!
Great experioence
D
The Epic Sports water bottle does not work properly, but the bag is great! Lots of space for uniform & equipment.
You guys did a great job. Keep up the good work.
No complaints smooth transaction.
Easy to deal with fast shipping products just as advertised.
I've ordered before with epic sports. While their shipping process and email response can be slow and impractical for the consumer I've received my orders. This last order I made will be my last!
I received incorrect items not ordered and when trying to expedite to return was given the run around. When trying to escalate to a supervisor he was the rudest most condescending individual I've dealt with in years. Not worth my time, frustration and money to deal with any longer. Especially when the error was not mine. Cutting my losses and finding a company with better operating processes and customer service.
Epic Sports' Customer Service is highly impressive. Got the items in timely manner. For the t-shirts that I ordered, they are beautiful but kind of tight in the arms. Next time, I will try ordering the next size. The visors are superb! And most of all, the cost of the items were really great! Keep up your great service!
Great experience, tried to order again but system would not let me into my account!?
Shipping cost was high for how long it took to get the shorts.
My first time weel see how speedy and problem free it all goes
Great prices and great products. Highly recommend this site.
We overordered and I need to send back 3 unopened boxes. I have had a terrible time getting through to customer service either by email or phone. I still do NOT have any idea how to return those.
Long time customer, have always been satisfied with quality, value and service.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

