EpicSportsReviews 30,855

I ordered a Richardson baseball umpires cap about a week and a half ago. I had previously bought the same exact cap, the same exact size, from Richardson. The size of the original hat is 6 7/8. It fits snug like I need it for when I call behind the plate and remove my mask. The number on the cap is 432. I ordered the exact cap and the same size as I stated earlier. The order was shipped to me properly and correctly. However, when I tried to put the new cap on, it won't come close to fitting on my head. I took the old cap and tried it on again, and it fit perfectly. When I ordered the cap, it was under $10 but the shipping was $13. I called them to see if I could arrange an exchange for a larger size, and the representative plus the manager were very abrupt and rude. They both tried to convince me the new cap would stretch over time. I explained the previous cap fit perfectly out of the box and fits the same over a year later. That is what a fitted cap is supposed to do. It is not supposed to stretch out dramatically. I tried to tell them it did not seem right that I am having to pay shipping for an item that does not fit correctly. I understand it is what I ordered. But I also explained it was like buying a pair of Nike shoes size 10 1/2, and then a year later buying the exact same make and model of shoe, same size, and it fits like a size 9.

I would not recommend epic sports to my worst enemy. I can understand their procedures, but the abrupt way they treated me and the total disregard for customer relations and service is ridiculous. They feel it was MY mistake because they sent what I ordered, failing to realize or care the manufacturer obviously made a mistake. 6 7/8 should be 6 7/8 especially if it's the same brand and middle number. They were curt and short with me during the whole conversation. It was as if I was a bother instead of a customer.

Sorry so long, but had to try and explain thoroughly...