EpicSportsReviews 31,018

Be aware that when you return or exchange your products you will have to pay the shipping to ship the merchandise back, and if you want to exchange you will have to put in a new order and pay for another round of shipping which is suck. I was advise from their customer services that if there is anything wrong with my order they will send me prepaid labels to cover the return shipping cost but they didn't. Their product ended up cost me double than I normally buy in the store. I would never order stuff from this vendor ever again. Suck customer service.

Made an order on Feb 13th and still haven't received it over a month later. No emails saying something was on backorder or anything stating that the order was delayed. The estimated delivery date has come and gone. I emailed customer service and asked what the reason the order was taking so long. They said they were waiting for one of my items to be shipped from the manufacturer to their warehouse so they could ship my whole order out together. I asked to cancel that one item and ship the rest of the order immediately. I still haven't got a response or a shipped notification 3 days later. Judging from the rest of these reviews nobody there really cares. I guess they get enough business with the terrible service they provide that they don't feel they need to take care of their customers to keep them coming back.

I reluctantly ordered from this company after reading some of the not-so-pleasant reviews provided by other customers on this site. I decided to take a chance and order from them anyway because their prices for the items I needed were better than anywhere I could find locally or online. The order was placed seamlessly. There was no credit card hold or problem with authorization (as mentioned by another reviewer). Within 24 hours I received an email notice of shipment that included the tracking number. To clarify, I ordered online Sunday night and received the email with shipment tracking by mid-day Tuesday. By Friday of the same week, the items arrived and were in excellent shape. So, my overall time from order to receipt of the item (in a state on the opposite coast) was 5 days.

Problem 1 - February 27,2015 advised Epic Sports one of the ball caps ordered was defective and needed another one soon to complete order. Sent picture of hat and received a message from customer service rep he would talk to manufacturer. Received another email that new hat was being sent out that day. Well - haven't received it yet. Epic Sports web site shows it hasn't been shipped.

Problem 2 - Ordered scrubs, different hat and stadium blanket. Scrubs came from outside company but the hat and stadium blanket haven't shipped. Talked to Kristin in Customer Service - she said they haven't received the blanket from the company - really I can understand if I had ordered 10 blankets but 1? Epic's policy is they wait until all of the order is at their facility and then ship. She could not tell me when to expect it. The estimated date I was to receive the order was March 11. I was calling on March 10 and the order had not been shipped. I explained that I really needed the hat and ask if they could ship just that. - NOPE. I ask to speak to her manager and she said she would not give me his name or transfer me. "He is going to tell you the same thing." I called back and spoke to Cody - I felt he had an attitude and really didn't care about helping me. I cancelled the blanket and was guaranteed they would ship the hat that day. HMMM, checked next day and the hat still hasn't shipped. I will not do business with them ever again. Someone needs to do some customer service training!

Ordered aball for my daughters basketball season. It leaked. They sent out a replacement that leaked too. Sent out a third one that they said they "tested" but was flat out of the box and holds air for about a day. *******@epicsports.com told me I would have to pay to send them all back for a refund. I figure even if I paid the shipping this rip off company would make up some excuse. Lesson learned for me. Save yourself the headaches and shop somewhere else.

"I ordered a pair of breakaway pants from Epic sports. When they arrived there was a missing snap on the left leg. I contacted the 1-888 number and was told I would have to send a picture and they would have to do an investigation. When I explained I did not have time for that and I just wanted to return them, I was told I would have to pay for the return and a restock fee. Really YOUR GOING TO MAIL THEM TO SOMEONE ELSE. This company is NOT about customer service and just wants your money. DO NOT USE THIS SITE."

Don't let Epic Sports lure you in with their low prices. Their shipping rates are high. They require consumers to pay for return shipping and for restocking fees on unwearable merchandise!

The softball pants are low rise cut, and are not wearable unless you have a big waist with no rear end. My daughter fits into size 14 low rise, boot cut regular jeans. The fly (rise) on the Campro softball pants are ridiculous! My 10 year old cannot walk in the pants without the crotch rubbing, let alone run in them. They don't cover her tiny butt and she tried a Youth XL size where the waist is too big and requires a belt. What a joke!

Not sure how it's the customers fault when the manufacturer Landau allegedly sent them an outdated size chart that is currently posted on epicsports website. Buyer beware! I purchased a nursing shoe, it was advertised as a size 7 on the website. When I received the shoes it said on the box size 7-7.5 EUR 38 and therefore too big. I called to return the shoes and reorder a size smaller. Epic Sports reordered it. The size they shipped to me the second time was wrong. They ordered two sizes down. 5.5-6 EUR 36. The size I needed was a EUR 37 size 6.5-7. I was then told I was responsible for return shipping costs for both pairs of shoes. The item was not as described, it's not a size 7 and incorrect sizing as compared to the manufactures box. I spoke with manager and was denied a free return and basically blamed the manufacturer, Landau, for an outdated size chart that is currently posted on epicsports.com website! Item not as described. Buyer beware you will pay for it!

I would not use this company again, ever. Their policies are very desperate and they seem bent on sending poor quality and insisting that customer pays for it! I went through big headaches to save $5. This place is not worth it!

DO NOT BUY HERE - unless you know that the sizing on the product is accurate. And even then I'd suggest not buying here! Exchange policy SUCKS. Don't risk it, you're wasting money. If you aren't absolutely certain of the product quality and sizing for your needs, don't even try. Got garbage goalie pants (with fantastic reviews). You can't review products from the site (or purchase invoice) so I don't know how they select and post them. Got gloves that are sized way too small, even though all other 7s my daughter has tried fit fine. 20+% restocking fees, shipping charges, admonishment that 30 days was approaching (around Christmas) and they would do nothing if not shipped by then.

Buyer beware! Read the return policy carefully! Don't order products for gifts from EPIC SPORTS because they have a VERY STRICT 30-day policy from date you place the order. I believe they are middle men because I ordered 5 items and they all came from outsourced companies. Some came from Canada. We ordered a helmet for our grandson for Christmas in November because we wanted to be sure we received everything before Christmas. We measured our grandson per their directions and ordered the helmet per their sizing chart and it was too small... When I called Monday after Christmas the customer service rep said they could not exchange it because it was ordered November 13 and pass the "30-day strict return policy". FYI we didn't receive it until November 24 and it came out of Canada. That is already 10 days of the "30-DAY STRICT RETURN POLICY". (THEIR WORDS). So my advice is, unless you are ordering for immediate use... DO NOT ORDER FROM EPIC SPORTS! Their customer service rep was very uncaring and blunt! All he would say is we can't take it back because we have a "VERY STRICT 30-DAY RETURN POLICY". I didn't want a refund, just an exchange. He said if they carried it in their inventory they would exchange it... ithey could resale it very easily if they put it in their inventory... WHICH I DOUBT THEY HAVE OR THEY WOULD HAVE PUT IT IN THEIR INVENTORY FOR RESALE. This is why I believe they are simply the middle man, placing orders with a third party supplier. The only reason I gave them two stars is because the helmet was nice, just mis-sized!

I decided to order an Epic sports backpack for my 5th grade soccer player on a Sat. Night. I really wanted it by the following Thurs. So that I could give it to him for his birthday. Since I wanted his name stitched on it and I didn't want to pay extra shipping even though it had to travel across the country, I thought it was impossible. I told them the situation and Thurs. It came along with another backpack that I had personalized from High Five. I was amazed and couldn't be happier.

DO NOT BUY FROM EPIC SPORTS JUST BECAUSE THEIR ITEMS SEEM TO BE CHEAPER. ITEMS SHOWN IN STOCK WHEN YOU ORDERD OFTEN ARE NOT IN STOCK. BUT EVEN WORSE THEY WILL STILL CHARGE THE ENTIRE SHIPPING COST OF THE ORDER IF ONLY ONE LITTLE ITEM IS SHIPPED.

I ORDERED TWO PARKAS AND ADDED A SWIM JAMMER JUST BECAUSE THE SHIPPING COST IS ABOUT THE SAME ($0.25 DIFFERENCE). THEY LEFT A MESSAGE THAT THE PARKAS WERE NOT AVAILABLE AND ASKED ME TO LET THEM KNOW WHILE HOLDING THE ORDER. WHEN I RESPONDED I WOULD CANCEL THE ORDER, THEY INFORMED ME THE SWIM JAMMER WAS SHIPPED ALREADY AND THEY WOULD CHARGE THE FULL SHIPPING COST OF $10.50. COMPLAINED TO CUSTOMER SERVICE THEN MANAGER. THEY WANTED ME TO PAY FOR THE RETUN SHIPPING. NEVER SEEN THIS TYPE OF SHADY BUSINESS PRACTICE. IMAGINE WHAT OTHER PROBLEMS YOU COULD RUN INTO WITH YOUR ORDER? DON'T BUY FROM EPIC SPORTS BECAUSE THEY ARE CHEAP - A GREAT RISK.

Good selection of products but not worth the risk if you need to exchange or return. Shipping charges will cost you!

I bought a basketball bag that is full of good reviews from EpicSports.

After I got it, I found that it is too small for basketball usage, as my son needs to put in his basketball shoes, a ball and changing jersey. Putting the ball is always a struggle. Water bottle is falling out all the time...

After I wrote the review, EpicSports did not put it up on its site. It is really not fair to other consumers.

Horrible customer service representative(charity)& supervisor(Cody)! Paid $60 second day air, didn't receive complete shipment, was advised numerous times vendor sent out 30 pairs, I received 24, I guess they was calling me a liar in other words! No Resolution to my problem, my team has a game on Friday, six players without socks( thanks epic sports) I will never use this company again!