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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I will be back to Epic Sports to make another purchase.
I placed a large order over $5.00 in Richardson hats. My order showed up completely wrong! I got 4 hats not the 60 I ordered. Now my order will be late and to top it off I paid for and requested ups red it was sent saver... you know that's not right! I need this fixed asap!
Good Experience. Excellent Product
Easy to navigate and place a order
Great service! Would have liked to see a free freight for the # of bags we ordered!
This was the second year in a row I ordered futsals from Epic to provide to participants in a Winter Program run by my club. Waited until registration closed to place the order so I'd know how many we'd need. Epic had the balls in stock and delivry arrived in time so we could use the first week.
Very satisfied with our order as always.
Overall, Satisfied.
Easy ordering process, timely delivery and nice quality shirts. Overall great experience
Great deals and received my order very quick!
I was happy with the price and efficiency. I did have to order a larger goal keeper jersey and I was disappointed that I had to pay shipping since I had such a large order with you.
Thank you, I should be ordering again from you shortly
Fantastic and thoughtful customer service. They went above and beyond! Great quality product for a solid price.
The bib fit perfectly was warm with insulated pockets easy to wear with additional layers and comfortable!
Pricing & selection of the product I ordered were great. Standard delivery time was very long however.
The order process was easy and simple. The girls love their new softball jerseys. Delivery was on the promised date. We will shop here again.
Crowley Middle School, Crowley LA
Very good pricing and always great selection!
This website is a hit and miss. Bought ski bib and come to find out it was too big. Requested for an exchange and the size is no longer available. 10% restocking fee plus you pay for shipping. Exchanging an item gets complicated. Purchase exchanged item first then get reimbursed. Customer service is good though, just the return is just so inconvenient. I will shop somewhere else.
I received no emails from the company after my initial order, and 2 weeks later I still have not received my order.
Showed up exactly as described. Even showed up early.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

