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EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great price for items, more than fair shipping charges and lightening fast shipping. All from the comfort of my couch. Could not ask for more!
I had to settle for a different product than the one I wanted due to no supply.
I had so much hope for this company, but their service is pathetic. I will never order anything from them. I went several levels up trying to get my issue resolved and was treated like they were doing me a favor by letting me buy from them. Obviously I was not the first to complain (and you see from other reviews) because their responses were all canned recites of their 'policy'. I really could care less about their policies. I don't work for their company. When items are listed on their site as in stock and state that they usually ship in 1 day, I expect that. I expect that if I happen to get the exception that they would at least apologize. Nope, instead I am talked to like a 3 year old and told that I should have called in. Sorry, no where on the site does it suggest calling first. If that is the case, why even have a website?
The kicker was after waiting 5 days and still no shipment my order was cancelled because I complained. That was fine until I saw they charged me a restocking fee along with shipping. I called back and was told once again that was their policy. When I pointed out that it was fraud to charge me for shipping when they haven't shipped anything Cody hung up on me again. It wasn't until I emailed the owner who I was told empathically by Cody that he wouldn't talk to customers that I got a full refund. Seriously? A business owner that won't talk to customers? Maybe that is where this company went off track.
I like their products, and their prices are great, but until they sort out their customer service challenge, I will stick to Amazon or other retailers that when there is a problem they will listen.
I am sure ES will respond with some nonsense that it is my fault because somewhere on the order it states that as long as they get you your product in 3 weeks they are ok, but I don't know anyone who orders anything and reasonably expects it to take 3 weeks especially when the site says it usually ships in 1 day.
Very good product, customer service, and quick delivery!
It was easy and quick! Thank you.
You had what I was looking for at a great price!
Good morning! My sincere apologies for the slow response! I'm wondering if it is possible to return this item for a refund?
It's all good it has been a rewarding experience to help supply my football team kids with football gear that they could not afford
Ok
When my order arrived the merchandise was just as I expected. I finally have a chest protector that properly fits a guy my size, and the price was unbeatable!
I bought a crew neck short sleeve t shirt it was not made of the material l expected. It is u war eagle by me
I will probably just throw it in the trash. Two out of three items ordered isn't that bad.
Ordered several types of nylon shorts. They all fit well and are just what I need. Delivery was quite fast.
Epic Sports was extremely fast on shipping my order, which was sent directly from the manufacturer. When I found out part of the order had fallen out of the box in shipment, Epic Sports was even faster resolving the issue and getting my replacement order to me. Excellent customer service!
Glad to find king size socks. I have shopped with Epic before and have always been satisfied with the products received.
Very nice purchase for me. Thanks for your service.
Great!
Best prices, quality, and shipping and most of all easy buying experience. I've searched plenty of sites and this one was the best site out there. They make it so easy for you to choose colors, sizes and quantity.
I was very pleased with the service, but disappointed to see that if I order 12 of the same hat, just in different colors I do not receive the cheaper price. I will use you again
Quick transaction, quality product, pleased with over-all experience
Easy website for us technically challenged. Great product at an even better price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members