EpicSportsReviews 30,909

Love the prices! Hoping the quality is as great. Only problem I had was when I tried to submit my order yesterday, I got a message saying the page couldn't be found. Very possibly a glitch with my computer, but unfortunately it delayed shipping one day. Not a problem for me, but my son was disappointed. I'm very excited to find your site! Update: even with the computer glitch, we received our order 3 days early! We were very excited and very pleased with the product!

I had so much hope for this company, but their service is pathetic. I will never order anything from them. I went several levels up trying to get my issue resolved and was treated like they were doing me a favor by letting me buy from them. Obviously I was not the first to complain (and you see from other reviews) because their responses were all canned recites of their 'policy'. I really could care less about their policies. I don't work for their company. When items are listed on their site as in stock and state that they usually ship in 1 day, I expect that. I expect that if I happen to get the exception that they would at least apologize. Nope, instead I am talked to like a 3 year old and told that I should have called in. Sorry, no where on the site does it suggest calling first. If that is the case, why even have a website?

The kicker was after waiting 5 days and still no shipment my order was cancelled because I complained. That was fine until I saw they charged me a restocking fee along with shipping. I called back and was told once again that was their policy. When I pointed out that it was fraud to charge me for shipping when they haven't shipped anything Cody hung up on me again. It wasn't until I emailed the owner who I was told empathically by Cody that he wouldn't talk to customers that I got a full refund. Seriously? A business owner that won't talk to customers? Maybe that is where this company went off track.

I like their products, and their prices are great, but until they sort out their customer service challenge, I will stick to Amazon or other retailers that when there is a problem they will listen.

I am sure ES will respond with some nonsense that it is my fault because somewhere on the order it states that as long as they get you your product in 3 weeks they are ok, but I don't know anyone who orders anything and reasonably expects it to take 3 weeks especially when the site says it usually ships in 1 day.