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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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For the $ the hats were great...
Easy to use mobile site, and great selection of products!
Great products and prompt delivery. Will definitely order from them agsin!
Product as described
Just ordered additional equipment.
Great product!
Socks had no packaging and thus could not verify size. Way too small.
Bought jerseys for my daughters basketball team. One of the sizes was too small! Called and asked if I could exchange it for the next size... The jersey was $12.99... said sure, except I would have to pay $10.90 for shipping?!?!? 1 jersey for $23! And I get a restocking fee and have to pay for shipping to send the wrong size back! I will not order through them again!
Buyers BEWARE!
I ordered a size 2 XL jersey, and what I received was a jersey that fit my 8 year old child. They do not include a return form in the box, because you are required to call them, sit on hold for 30 minutes, and then ask them for permission to return the item. You are then advised that you are responsible for all return shipping costs, and a "restocking fee", therefore making it not worth your time or money to return an item that you never stood a chance at being able to use. The staff has a "that's your problem attitude". I reordered my item at $#*!s Sporting Goods, which was cheaper, and they have free shipping, along with free return shipping if you are unhappy with their product.
My overall experience has bee seemless and a good experience.
Although the shorts have an 11" inseam (basketball) The distance from the waistband tot he crotch is way to long. I'm 6'-1 and need to pull them up 1/2 way to my chest. Good price I put them in a Goodwill drop box maybe someone can use them.
Amazing prices with quality products to follow. Will be a repeat customer...
Product arrived very quickly. Great slider pad.
Fantastic! Planning to order again!
Received what I ordered correctly and quickly
Great delivery and high quality of hoodie/shirts. Very happy with it. Consumer loved it
We returned skirts that were not quite right and reordered different style. RMA info was emailed in a timely manner and skirts are great quality. Love the adjustable waists.
Product was good, thanks
Amazing. Faster than fast delivery
Very good overall.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

