Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always like what I order, unless the size I order runs small, but, I can just send it back and reorder a larger size. Never ordered anything that was of poor quality.
So far so good...but i wish there was a faster shipping option.
55$ to get my shipment in 4 business days seems a little steep
Good price
Easy site to navigate
The jacket and pants I received were of good quality and received in a timely manner. The sizing guidelines and product description were accurate. The products I received were what I expected them to be.
Great! Nice affordable prices for youth organizations! Coach Jay (Fla)
Great prices
Great price. Fast Shipping. Items arrived undamaged.
Ran very large in size
Great
Very quick delivery! They are a gift for Christmas, so I hope he likes them!
Ups never checked back to see that I signed the back so he could leave the package. Cost med an extra trip to pick it up.
The product was competitively priced and shipping was much faster than expected. Great value and service. Will definitely use again.
Used Epic for several years - has always been a good experience. Will be back next year!
Easy to order. The product price was excellent but the quality was poor. The shorts are junk. You get what you pay for. They will have to do for my youth basketball team this year.
The jersey was high quality and delivered relatively quickly considering the holiday season.
Ordered and received two large wind shirts. One fit perfectly the other much too large. Sent two emails 11/8 & 11/9 to Cody in Customer Service, no response. On 11/13 spoke to Adam in Customer Service and he asked for a photo showing the size contrast. Photo sent 11/13 no response. Called Adam again on 11/20 & 11/27, he advised that the order fulfillment vendor was sending me a replacement wind shirt. No response yet. I advised Adam that I would be writing this review if I did not get shipment confirmation by yesterday. I like the shirt and do not want a refund just send me the correct size. At this point I would not recommend buying anything from Epic Sports.
Great product, fast shipping, reasonable price.
Good gear for good prices!
I will see if it's true to shipping
Fast service
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

