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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Really bummed. The item didn't match the picture or description on the website. Still Epic Sports wouldn't help--they required me to pay the return shipping and a restocking fee. It was too expensive, so I had to keep the product. Beware of the good reviews listed on their website. Those ratings must have been bought.
The correct product arrived in good condition. The shipping time was consistent with what was advertised, but it would have been nice to receive the item sooner.
It was very good fast at a good price.
Love the shell jacket
Not even upset about the verification process. Customer security is always a good thing!
Excellent price, shipping and overall experience
So far, I like the products that I purchased from your company. Cheap prices, but with good quality.
I would then recommend that you should offer free shipping for purchase items of $100 or more just like what other companies are offering.
Just letting you know that I tried contacting your customer service phone number. I waited for so long to be connected to a representative due to so many advertisements/offers, only to be instructed to "hang up", when I declined all of the offers.
Wish shipping cost wasn't so much!
I received my shoe dogs ahead of scheduled delivery, They fit the shoes nice and snug, I won't be able to tell you how they work until we've have them a while, particularly after this spring's soccer season. Three stars for the early delivery, will be back to update the review if they prevent shoe odor
Good as usual
I had a good experience shopping at epic.
Good quality product shipping was quick I will definitely do business them again in the future.
They are exactly what I was looking for at a great price. They fit comfortable and seem warm. I have not had a chance to wear them outside yet, but already love them!
Liked the product but your shipping is way to expensive. I paid 20.00 to have it shipped & 20.00 to have it returned. Way to much. I will be ordering from u again.
Love the quality
Great place and great prices!
Always have good luck with epic. Great price on the obscure hat design I order frequently and in quantity.
Have not yet received my order of 1/16/2018.
Good easy and fast deliver.
Quality experience
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

