On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Epic Sports is really good, but could be great. Truly Awesome inventory and super competitive prices.
You need to standardize your shipping cost. I'm sure you can offer an expedited option but the majority of customers would like 1) a flat rate 2) to see it before check out, especially if they are logged into the site. Shipping should be free after a certain spend threshold (spend x, get shipping free) to encourage clients to hit your desired per order dollar amount. Nobody likes paying for shipping, and I mean NOBODY, especially the younger generation. If I know I'm close to qualifying for free shipping, I'll order more to avoid paying for shipping. I order a TON of stuff online and $11.40 for two light weight jackets felt wrong. It's the last thing I saw in my transaction and it kinda stung.
Other than shipping, keep working hard!
X
Everything was fine once we got the corrected size in.
The phone system is the reason I don't shop more at Epic. I stayed on the line yesterday for about 10 minutes (said I was #7 in the que and had a wait time of 17 more minutes). I left my number for my place in line and got a call 4 hours later (7:00 pm) when I was out eating dinner. I think you need a better system or more people answering the phone. Otherwise my experience was very nice.
Shipping seems to be very expensive.
The sizes are not as clear between men's and youth.
The embroidery on hats we're schetchy.
Hhjkkl
Everythimg is good
They socks did not look like the picture online
Products are great but shipping prices are very high for small items.
Order was delivered on time. The item order was perfect.
Ordered twice from Epic Sport and both times they have what I wanted with a great selection and shipping and receiving was not an issue! Their Prices can Not be beat!
Just what I needed. Thanks
Good pricing and fast shipping! Always a pleasure to do business with! The website is easy to navigate and what I need is in stock always. I've sent many friends to this website and they always say how awesome it is to find so many styles of hats. Thanks Epic Sports for being EPIC!
Ordering process was quick and painless... Prices are very reasonable and the quality was great. Have already placed an additional order and will continue to use this company in the future.
Horrible customer service. Cody the manager is not out to be a problem solver, just a problem. I ordered an item for a gift and after some issues with trying to get tracking info and the questionable rules between Easton and Epic sports-a long trail of emails back and forth between Cody and my family ensued. He was everything but a help, and in-fact quite combative. Will never do business here again and will spread the word on the poor treatment. Grade F-
Personalized backpack for half the price of other stores I checked. Item arrived earlier then expected.
Very easy to locate and order items.
Was easy
Top notch customer service I received product sooner than expected will continue shop at Epic
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members