EpicSportsReviews 30,860

My daughter plays 12u on a travel team and needed a single bag to carry all of her gear (including catchers gear). She'd been packing around 2 awkward bags all last season and we were all ready for an upgrade. I researched all kinds of bags online and chose to go with the Gear Box. When it arrived, we immediately loaded it with all her stuff to include catchers gear (chest protector, helmet, shin guards, and glove), batting helmet, 2 bats, fielding glove, face mask, water bottle, batting gloves, cleats, and slides. Everything fit perfectly and we still have empty pockets for more. We'd heard horror stories of these all-in-one bags being heavy once loaded, so we weighed it. Only 25 pounds. The part I love most is that the wheels are sturdy and carry that weight easily. The back of the bag is stiff and doesn't drag the ground like some do. The handles and zippers are really strong so I look forward to a long relationship with this bag!

I ordered a matte black catcher Easton catchers helmet. The point of purchase, the order online said I would receive the package in 5 business days. I received an email 2 days after the order stating my package would come in 2 weeks. I would not have ordered the helmet if that were the case. Although it did arrive a couple of days earlier that estimated delay, I received the wrong color helmet. I received at Glossy Black instead of Matte Black. Found it odd that there was no packing order in the box and the helmet was sent without and plastic or protective packaging - just a helmet in a box?

I placed orders multiple times before and never had problems. This time I placed an order which was supossed to be delivered by 3/27 (today). I checked the status and realized that it hadn't even been shipped yet. I called in myself after not receiving a call to explain. No one answered so I left a VM because the auto prompt explained I would be called back, in the ordered I called. I waited all day yesterday and received no call back. Jose finally called back today with a defensive tone and pretty much was completely useless. He wouldn't give me a next estimated receive date nor would he have a manager call me back. I paid close to $400 for this order and you guys have customer service vice reps treating customers like second class citizens. At this point you're stealing money if you can't update me on a ship date. Basically you've taken my money and are telling me that 3 weeks later, you can't give me a new date on when to expect what I paid for.