EpicSportsReviews 30,892

Awful company to work with, awful customer service. You better hope you don't need to return as they will charge you up the $#*! for returns. Restocking fees to send back. They will also charge you the shipping cost of the the original order you are returning ON TOP of you paying the return shipping cost back to them. All in all you will only get half of your order in credit if lucky. Don't buy form them. Not sure how they are even in business yet at this rate. Terrible from start to finish.

My order arrived quickly and it was just what I was hoping for... good quality material and excellent fit.

Ordered umpire pants from clearance. All stated true to size on website. We receive them and 36" waist came in as a 30" waist. Tried multiple times to get help and never could receive a response or help from customer service. There is also no phone number to call for help. I spent $240 and can't wear half the items we ordered.

The shirts and embroidery are fine. The customer service is terrible. I can never get a hold of a person. I waited multiple times for a long time to get an answer through the chat and they still didn't answer my question. I did not get a response when I emailed. The prices may be good but it's not worth the bad customer service.

I ordered 2 shirts with name and number printed. Received them in a timely manner. They were 2 different sizes. One was too big and the other was way too big. So im guessing the sizes run big to begin with. And you cant get 2 of the same size.

The football pants I got were NOT the same as what were pictures on the website. I tried to contact them for help and NEVER got a response other than automated emails. I tried calling. That was a joke. I tried "live" chatting. Ya, right. Good luck if you have any issues with your purchase!

Excellent quality, excellent price. Fast shipping. This is the place for umpire gear. Delivered as expected. Was a great price and quality work. I will use Epic again.

I ordered 4 long sleeve shirts for my grandsons. When I received them, 1 of the shirts was short sleeve. I contacted them through Chat... YOU CANNOT SPEAK TO CUSTOMER SERVICE ON THE PHONE!... I sent them pictures of the shirt and the package it arrived in and everything. It's been over a month and I still haven't received a replacement, a phone call or anything other than an email telling me that they're busy fulfilling new orders, so it may take a while to get to my case. Wow, that's just wrong! Shouldn't your prior customers receive priority? I DO NOT RECOMMEND SHOPPING WITH EPIC SPORTS & I'LL NEVER ORDER ANOTHER THING FROM THEM!

If you order from them, just pray you don't have any issues because their customer service agents are rude and will only make matters worse. I ordered jackets from them as a surprise gift fro a group of kids I'm working with. It had been a month since I placed the 2 orders and nothing had shipped yet. One order's ETA had already been pushed back once, and the other's ETA had passed with no update at all from them. So, I decided to use their live chat option to see if I could get more of a detailed update and possibly work out a way to ensure they get here on time. Form the beginning, the customer service agent (service agent Logan) was snippy with me blaming me for the delays and never doing anything to reassure me about their arrival or help me at all. Then, out of nowhere, he cancels both my orders. This after I explicitly stated earlier in the conversation that I did not want to cancel. I immediately responded saying no I did not want that, please don't do that. He then took 30 minutes to respond to me and said that he can't reverse it and snarkily told me it was the only way to "make it right" with me. Now, I do not have the time or money to repurchase the items which were going to be a gift for a group of underprivileged children. So, he entirely ruined that. He also caused me severe emotional stress as a result. Plus, it was just a dumb move considering these items were customized and from the little information the agent provided me at the beginning of our conversation, at least some had already been customized, so they're going to end up losing money on those jackets since they refuse to reverse the cancellation I didn't ask for. But, on top of all that, I then had another issue. The card used to purchase the orders had since been cancelled due to credit card fraud issues. Which he would have known if had bothered to give me a choice in the cancellation before going through with it. Overall, my experience thus far with epic sports has been absolutely dreadful. Yeah their prices are cheap, but with that you get no guaranteed arrival date or help at all. I've left an email with customer service to figure out how I'm getting this refund I didn't want. We'll see how that goes.

Purchased adult l for my grandson 4 to 6 weeks ahead of game in August. The arrive damaged and too big 2Weeks before 1st game 9. 7. 21. Finally get a human on the phone after weeks of dealing with the robots. ( no help at all) just to be told the only way he cant help me. And to get the item replaced talk with the robots. I still have damaged item 9. 21. 21 the only response I got from robot was wash them and the black soil will come out... grandson is only member without correct knickers. Epic still has my money. And i can't get the correct size youth xl or a clean item.

Well the prices are great but I was giving an estimate time of arrival which I get is just an estimate but just because it did not make it by that date I cannot get another date of when the plan of it arriving will be there's reasons people order things by certain dates usually because we have games and need the uniforms by those times I ordered on September 4th and I am still waiting on this order we have played two games and have not had uniforms to play them in I'm just very unhappy with the process and the overall communication with workers not being able to tell me a date on when I will receive my package because even before the arrival date was not met my package was still saying processed which means that it is being packaged and and waiting for pickup from the warehouse and now a week later somehow it is still being processed and waiting for pickup so I really don't believe the process that it is telling me when I type in my order number I'm just unsatisfied and I highly recommend ordering at least a month or so out if you want your shipment on time they give you five or six different options for certain dates to have them buy if you pay a select amount of money and I chose the middle option and I don't know why they give those options because they definitely do not try to meet those dates I'm just unhappy and I'm still waiting for my package I can only pray that the uniforms turn out right so I don't have to go through another issue.

I've had multiple orders over the last two months and only 1 has arrived when they said it would. I'm still waiting on an order that was supposed to be here on the 17th. Customer Service is a joke, one either you chat with a robot or your service tickets are updated with the exact thing that you have already said. Refunds (shipping) are never given for the items being late. Prices are good but shipping is terrible, from now on I will order else where and pay more for the item as to not wait so long on items and high shipping prices!

I purchase soccer uniforms for 5 different teams and if it wasn't for the CS chat I would have gave them a 4 star. The uniform are great but runs little big so be careful. When everything is in stock and they don't need to pull from different warehouses and you don't need to speak with CS they would have got a 5 star. The price and quality are fantastic and would buy again. The majority of my orders were super fast and onetime but if you have any issues it will be a nightmare. If you need to talk with CS forget it and take your loss and reorder someplace else or just wait for you order.

I have been trying to reach them via phone, email & their automated chat for 3 days but nobody responds so I drove to their facility about 25 minutes from my home. I wanted to see if they had a specific item in their warehouse as I have had to do this before because of their lack of respectable customer service communication, I was able to get the item previously the same day. Today however I was greeted by a young woman who immediately lied to me saying, "We do not keep inventory in the warehouse, it's just there"... Clearly this made no sense. I stated I just want to see if you have a cheap jersey I can get for our Football team for this weekend because our Game Jersey's are not in as we were promised. I was not asking for anything free or handout, I just wanted to know if they could check in their system to see if they had any jerseys onsite that I could buy today. She said sorry, no, we don't keep anything in the warehouse. I asked to speak with a Manager because she was blatantly lying as I have literally been there and purchased directly from the office previously. An older guy walked up to me and stated, "what she said is true, this is our busiest time and you need to order online, we don't keep anything in stock"... I stated they are both lying and there is no communicating with anyone online or calling because if you wait on hold it says your wait time is 20 minutes, 2hrs later nobody has answered, if you try to chat with the automated bot, it only responds with automated responses, nothing to answer you and nobody calls back if you push the button to have them call you back... He said, well it is our busiest time of year, you're just going to have to keep trying.
I stated I would just be done with epic sports, I've spent thousands and thousands of dollars the last few years with my baseball and football teams but we would not come back with this kind of bs being fed to me. About that time some other guy about 50 foot away sitting in a cubicle who clearly should have been answering calls instead of eves dropping shouted bye-bye, nobody cares - bye! And waved his hand... I let the "manager" know what I thought about them and left.
Disgraceful, disgusting & lazy employees with $#*!ty customer service.
All because I wanted to see if they had a jersey in stock, any jersey so that my team could have matching jersey's for this weekend... It would have taken 1 minute to look up the information on their computer as it was done before but rather than that, they chose the lazy & easy way out by saying we're busy, we can't, go online... Way to pass the buck. You won't get another penny from us.

I ordered several pairs of shorts for my family, and 40 percent of them were defective. I got such a runaround from their online "customer service" (online is their only means of contact) when I contacted them about returning the defective items. Even after I submitted numerous photos and repeated descriptions of the flaws, they were in denial about the issues. The flaws were very obvious, yet they would not authorize returns and refunds. The time and effort I wasted on problems due to their shoddy merchandise and lack of accountability was infuriating. Oh, and they also sent a youth size instead of an adult size. Ugh. Don't waste your time with this company.