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EpicSports

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EpicSports Reviews Summary

Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
272
quality
257
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211,116 reviews

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Illinois
1 review
2 helpful votes
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Good website
August 17, 2021

Large selection. Good pricing. Smaller selection of items by well known brands, but mostly items from lesser known brands at lower prices. Quality on items purchased so far has been more than satisfactory.
Standard shipping was a bit slow on one order, but that was basically ok considering the generally low price points involved. Website has been fairly easy to navigate and find what I am looking for.

Date of experience: August 17, 2021
New York
1 review
0 helpful votes
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I like it
August 15, 2021

Thanks to your service I managed to purchase a great shirt. This is my favorite now and I like it. Moreover, it's very comfy to wear. Probably I will order another one for my older brother as a present.

Date of experience: August 15, 2021
Texas
1 review
1 helpful vote
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I received (not new) garbage. They were not even folded in the bag, they were packed balled up as though they had been wrinkled like that for quite some time. You are asking me to launder them and they would still have to be pressed. I expect to launder them and press them if they came from the Goodwill. You indicated that I expected to much for sale items. They went in the trash. Won't buy again.

+2
Date of experience: August 14, 2021
Indiana
1 review
1 helpful vote
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Love the shirts
August 11, 2021

The shirts are very good my kids love wearing them. They say they are very comfortable. They wash very nicely. I love how you can get so many different colors in them. I will be ordering more when my boys need new ones. They came in about 2 weeks so they shipping is not bad. Just know that to plan on 2 weeks if you need them by a certain time unless you wanted to pay more for shipping.

Date of experience: August 11, 2021
Washington
1 review
0 helpful votes
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We're now 2 days before the estimated delivery date (from across the country) and my items are still in their warehouse. Their customer service agent was very unprofessional and offered no info or even an apology.

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
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Quick and Quality
August 8, 2021

The shirts we ordered were designed with team name, player name, and number. The shirts were produced quickly and arrived on the exact day that Epic estimated (14 days after the order) The boys loved the shirts. As the mom, I liked the quality and price! Thanks Epic!

Date of experience: August 8, 2021
California
1 review
0 helpful votes
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They have very low prices on all of there product. They have very durable product last along time. I have the same batting gloves for 3 years now and there still going strong.

Date of experience: August 4, 2021
Massachusetts
1 review
0 helpful votes
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I ordered 9 pairs of scrub pants. Love, love love them! Great price and good turn around time on shipping. Recommended the site to co-workers.

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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Worst ever
July 22, 2021

I ordered two plain jerseys from this company and I planned to have them customized by my local vinyl artist. These were for a big sis/little sis reveal for my daughter's squad. She is a senior this year so her last one. The date listed for shipping would have been in plenty of time, however, the shirts never came and I started trying to reach someone at the company as time was becoming an issue. No one would respond with actual help, just automated emails then follow up ones asking if it had been handled. I requested a phone number, they refused. FINALLY, waaaaaayyy after the "estimated" date the shirts came, but it was too late to make the event. So at that point I no longer needed them and didn't even open them. They weren't custom or even opened, so completely resellable. I thought, well I'll at least get the money back for these. Oh no no, not so fast, check the return policy. I got some label (not paid for, you have to pay that yourself), but if you don't have it post marked by some arbitrary number of days they won't refund you. Not the 30 days it says you have to return it, but some other weird time requirement I've never seen a company give before. Meanwhile, I am emailing back and forth with multiple employees (never the same one handling it) and I'm telling them how annoying this whole thing is and the bad review I'm going to leave due to their complete inconsistency, and their faulty estimate of shipping dates. They couldn't have cared less. The shirts were about 14-20$ total, I can't remember, and it would cost like 5 of that to ship it back. 20,677,988 different emails…. And bottom line I'm stuck with two shirts that I will never use. What a waste of time and $. BEWARE if you are buying a small order. I'm sure they give better attention to bulk orders, but who knows. Below is the final email they sent me. They have literally no reason to not have done the return, it's also not environmentally conscious to waste clothing like this. Anyway, anyone want to purchase these maroon jerseys?

Date of experience: July 22, 2021
Maryland
1 review
0 helpful votes
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Football gear
July 16, 2021

I received my order when expected. My grandson was elated. I've used this site in the past and was pleased, so I will continue to do so.

Date of experience: July 16, 2021
California
1 review
2 helpful votes
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Epic Discovery
July 9, 2021

One of the best sites for any sports enthusiast. High quality products, easy navigation, excellent service and unique finds. I am very happy and excited with this site.

Date of experience: July 8, 2021
California
3 reviews
0 helpful votes
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Softball Equipment
July 6, 2021

It was easy to search their site for what I needed. The prices were affordable and I got my merchandise quickly.

Date of experience: July 6, 2021
Florida
1 review
0 helpful votes
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I received an order from Epic Sports 2 wks ago I've request a return slip for the past 2 wks and no one has reached out to me. Im trying to return before the 30 days and the slip they originally sent me wasn't for the entire return it was only for partial now I want a slip to return all the products and no one is returning my emails. They are the worst company ever I can not talk to anyone no phone number just email. This sucks. I will never order from this place ever again

Date of experience: July 5, 2021
Illinois
1 review
0 helpful votes
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Great quality
June 27, 2021

I bought a great T-Shirt for my training. It is of great quality and comfy moreover fits me perfectly.

Date of experience: June 27, 2021
Nevada
1 review
1 helpful vote
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Not worth the money
June 25, 2021

I've messaged the company about a week ago. Telling them how unsatisfied I was hoping they could resolve before I left a review. And I havent heard from them so I'll just leave my review now. So I ordered the boys jersey and it was pretty see through and he wore it 2 days and the seems are already falling apart! Very poorly put together. Will not be buying again.

Date of experience: June 25, 2021
Virginia
1 review
0 helpful votes
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Great Stuff
June 24, 2021

They always have good quality merchandise. Even though you can't, I have never wanted to return anything.

Date of experience: June 24, 2021
Michigan
2 reviews
1 helpful vote
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Tried to get samples. They won't do. So they told me to order and pay for samples. Which I did. We didn't like the product and went to return. They charge a restock fee for generic samples. RIPOFF. Do not use this company. It is a ripoff. And you have to pay shipping for return. Do not use this company. Liars.

Date of experience: June 23, 2021
India
7 reviews
2 helpful votes
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EpicSports is a fantastic website that is simple to use and discover what I'm looking for. They have a large product variety. The pricing on this website is reasonable. Check the size chart before placing your order. I've placed two orders with them, and each time everything has been amazing.

Date of experience: June 19, 2021
Kansas
1 review
1 helpful vote
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Never again!
June 14, 2021

I ordered two pairs of baseball pants. I was given a date for delivery the following week. Three weeks after I ordered them I ordered a backup pair from another company because every time I tried to contact customer service I got to talk to a robot and never got an answer on when my package would arrive. It arrived the day after the backup pair arrived. I will never order from Epic Sports again!

Date of experience: June 14, 2021
Michigan
1 review
0 helpful votes
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Quality
June 14, 2021

Overall the quality of the goods are okay, Speed of delivery and order processing is really great. I haven't worked with customer service so I have no opinion about them.

Date of experience: June 14, 2021