EntirelyPetsReviews 638

My cat loved the original Vee Purrfect Curly cat teaser/bouncer I bought at a local pet store a few years ago. The curly part had gotten so fuzzy and wadded up I needed a replacement, but couldn't find one locally. I found a new one at EntirelyPets. The cool thing about this wand is that it has a lot of flex and bounce than other teasers, and has small round beads inside the wand that make a gentle rattling sound. Gets my cat really excited when I dangle it for her and if I wedge the wand between books, etc., or zip tie it to her climber, she will bounce it herself if I am not around. Item was well packed and shipped promptly.

Excellent products at a reasonable price with free delivery if over a certain total. They are very good at keeping you updated on back ordered merchandise and get it to you ASAP. I've been shopping with them for many years.

I placed an order for about $70 for an item I needed desperately. It showed IN STOCK. I picked overnight shipping, and put in the comments that if it was not able to be shipped that day, that they please contact me at the phone number I provided to them. (I ordered in the early morning). Next day, I did not have the item or a tracking number, so I got on their Chat and asked where it was, and why I was not contacted like I requested. They informed me that it was backordered for two weeks. They cost me over 24 hours in valuable time that I could have used to order the item elsewhere.

The item I purchased was about $10 + shipping = ~$16
The item was purchased on ~1am. The next day at around 8-11 am I tried to cancel the order entirely. Representative says I'll see what I can do. You will receive an e-mail within 24 hours saying if it's was cancelled or it couldn't be cancelled. 11 pm I get a e-mail it was shipped. So I called them and the only option I have now is to reject the item. The item is small it will just be placed in my mailbox, so I have to send it back. Not sure how much that would cost and they will refund me only the $10. I have cancelled orders from Lowes, Home Depot, Macys and many random smaller stores within the same time frame before receiving that shipped e-mail and it was okay. If it's was shipped already I would understand but not like this... Bad customer service. So lesson is: when you buy from EntirelyPets 100% you probably can't cancel your order. I'm going to go with the guess maybe you have a 1-2 hour time period. I never tried that... but maybe someone out there did and also failed to cancel an order.

I just had a horrible experience. I placed an order in early April for the pet hair magnet. As of May 20th, I had not received it. About 5 minutes after I placed the order, I realized I typed in the wrong city for my address (I typed in the city for where I work - I order a lot of stuff online for work and my brain was fried that day) and messaged the company literally 5 minutes after noticing the mistake. The city I typed is only about 15 minutes from where I live, anyway. They emailed me back within half a day saying they are unable to change my shipping address, knowing very well they would be sending the product to the incorrect address, and "sent" it anyway. After awhile, I had just assumed it would get sent back and then they'd forward it to the correct address. I was wrong. I reached out and they "confirmed" that the product had returned back to them. So 1. They knew I never received it, 2. They knew my correct address and didn't send it, 3. They charged my card, knew they had the product back, never sent it to the correct address, and didn't refund me until I reached out to them on 5/20/17 asking where it was. That's stealing.

I can't believe one of the reviewers thought some of these reviews were fake. I placed an order through their website, my credit card was charged and no product as of yet, not even a tracking number and my order was placed on April 15,2017 it is now May 2,2017 and still nothing. I called to check on my order, left a message and no one got back to me. So I am definitely speaking from experience. I wish I had read some of the reviews before placing my order. I would never have placed an order had I read some of these reviews prior. Definitely not a reliable place to shop. YM

I just received my Azodyl in the mail today. Did not pay them for overnight shipping, so it arrived warm. I called and was told too bad for me. They did not guarantee it since I didn't pay for overnight. In other words, pay more money, and we'll get it to you the RIGHT way. Go the cheap route, almost $70.00, and ha ha for your dog and you.We don't really care, and next time, pay more money and you won't have the problem. Just lost a customer and everyone I come into contact with will hear my experience. Just my opinion, but the company should care more about the product and their customers... I'm sure they are having a good laugh at my anger towards them, but, I take care of people as a profession. I would never short change my clients because they didn't have enough money to pay me. You don't get better care because you pay me more money...

I think most of these negative reviews are fake - placed by EntirelyPet's competition. I am with a rescue group in Canada. We have placed many orders. We have never had any problems. Orders arrive in good time and they are always complete. By buying from EntirelyPets, we save hundreds of dollars even with the exchange rate. That allows us to spend the money we save on veterinary care for our rescued dogs and cats. Please don't be swayed by these false reviews. In our experience, they just aren't true! Thank you, EntirelyPets, for your great prices, products and service! Barbara in British Columbia

I emailed and called about a product they sell called aloe ear mite treatment for cats by four paws that has the ingredient PYRETHRENS I was unaware was poisonous to animals especially cats until I used it on my cat yesterday. She had a severe neurological reaction including not being able to walk, twitching, was not able to open her eyes and hold her bowls. I rushed her to the er vet with the product and package and was told she had pyrethren toxicity. She was treated by having ger ears flushed and I was given muscle relaxers to. Administer to her to prevent permant brain damage. When I got home I began to warn all companies I could that sell this product. Entirely Pets had no interest in removing it because they had some good reviews. I asked who I could speak with who makes that type of decision. The CS rep said nobody here today and she doesnt know. Refused to give me any info such as employee id only 1st name. Two thumbs down for ENTIRELY PETS FOR PUTTING PETS AT RISK FOR THE FEW CENT MARKUP THEY MAKE ON THIS POISONOUS PRODUCT THAT SHOULD BE ILLEGAL

I wish I had read these reviews before I ordered! But, I ordered through Amazon. I needed a Cat Lax type product. Good reviews of the product on Amazon (but NOT this company). Ordered Vetoqinol Cat Laxatone and for 2.3 oz. Costing around $8. Ordered at 11 p. M on a Wednesday. No shipping charge, but to get it faster (2 days), I had to pay another $8+ charge. I then (which I should have done before, my mistake) looked to another vendor where I get a great price on food. Well I found the same product ONLY 4.25 oz for near the same price. This was right after I order from Entirely Pets on Amazon. So, 10 min after my purchase, I sent a memo to Amazon to cancel the one to them; I assumed since this was 11 p. M, CA time, that in the morning these people would cancel it. I explained why; so simple. Well, they did not cancel and instead took extra money and it got to me on Sat. And still charge me extra for "fast" service. I will never go here again; check other sites! These people have NO scruples.