EntirelyPetsReviews 638

My Labrador has an ear hematoma. I ordered the No Flap Ear Wrap, per my vets recommendation. I paid for priority shipping, which the website stated that I should receive it in 2 to 4 days. I received it 7 days later. In addition, I contacted their customer service when it didn't arrive as promised (and paid additionally for) and still no response 11 days later... The product itself is very good. However, my review is based on the non-existent customer service and not getting what you paid for with additional shipping cost options.

I have dealt with issues at companies in the past and have NEVER seen worse communication! I have an order outstanding for close to two months. I have called a few times and was told "it is on backorder and will be delayed"---duh! I have emailed customer service at least 5 times and ZERO RESONSE. I completely understand that things happen but worst communication EVER. No one will get back to you! I will not be ordering anything from them again even though I am a long term customer. I am sure they will not care anyhow. If you are thinking of using Healthy Pets.com I believer same owner. Too many other options folks... don't order from these guys!

Made an order the first week of APRIL and went through 6 people on the phone (each call I was waiting for a minimum of 30 min) and by MAY 6, someone FINALLY told me under no circumstances can Rx's be emailed back; they had to be faxed or the vet had to talk to the 1 pharmacist employed. The 5 people before who saw the notes that my vets' fax was down and they didn't know when it would be fixed and NO ONE TOLD ME THE RX HAD TO BE FAXED BACK. As Entirelypetspharmacy only employs a single 1 pharmacist and that person is the only person allowed to call the vet and get a Rx approved and I quote 'they have to call about 200 vets currently'. If I had known that I would've canceled my freaking order LAST MONTH. These 'customer care' people are useless.

Purchased online on April 20th and paid extra for 2-4 day shipping, made another purchase on April 22, never received the product in 2-4 days and when i checked nothing had been shipped, sent an email, never received a response, after 10 days and nothing still had not been shipped i called and sat on hold for 20 mins and was finally able to cancel everything, said refund would take 2-3 days, so far nothing yet. I understand there is a Pandemic but if you can't fulfill your orders DON'T charge extra for faster shipping and communicate with your customers or they won't come back!

I have a recurring order for my horse. I got notified in March to renew method of payment. Called several times, no answer. Left voice mail, never got any response. On their web site, in my account I saw the order was pending. No way to add my payment. Did send email, no response. So I placed a new order, added payment. Thought they would send it. This was on4/ 7. Recved email that my vet needs to approve and they faxed a request to him. My vet didn't get any. No one answers their phone or called me back. No response on my emails either. Horse needed medication. I emailed them to cancel my orders. Then 2 days later I got informed that the medication was shipped. When I cancelled, I bought medication from my vet. They should read their email and listen to voice mails and respond accordingly.
I have to return the medication as it probably will expire before I can use the 160 days supply.