EntirelyPetsReviews 638

I made an order 4. 11. 20 and by 4. 28. 20, I'm still waiting for a response to where the medication was, do I need to make a new order, was my order cancelled. Waited online for over 30 minutes to talk to someone who then promptly hung up when I was refreshing my computer (because it froze for a minute) in order to get my order number. She didn't even say call back when you're ready or anything, she just hung up. I only resorted to calling because no one was answering my emails even after 10 business days.

Ordered a product. They told it was on backorder. Received a follow-up two weeks later telling me they haven't forgotten. Nothing for six more weeks. Emailed them, no response. Called their listed number, it didn't work. Called a second number I found, but I hung up after 30 minutes on hold. Called later only to be disconnected after 15 minutes on hold. Finally got through after reading the the entire Boston Globe while on hold only to be told they cancelled my order. Why didn't they tell me? Don't expect any customer service!

I placed an order and received two of the four items, paid for all of them and 2-4 day shipping. I need the medication ASAP and the money to order from another vendor. They will not respond to emails, and I have been on hold for up to 30 minutes nearly daily for two weeks. I have used this company in the past and have never had service or communication issues. This is significant and I wonder if the company is going out of business. I either want the other half of my order sent ASAP or my money refunded ASAP. Communication of any kind would be great.

I am happy to have found Entirely Pets. Although I'm quite happy with the other auto-ship they use regularly as well as the store I shop at regularly, Entirely Pets was definitely a good find. Their prices are quite competitive and they have good sales but seems to be going on often although I've only been on the site twice. However both times I have made an order and it is my second order in only 3 weeks. I had some trouble with their website in placing the order that was a bit frustrating but in the end it worked out and their shipping time was reasonable so overall I was happy.

If you order was back ordered (only to find out after you placed the order) and you decided to keep it, watch your credit card statement for double charging. I was charged back in Feb and again when they finally shipped in April. I only accidentally found this out because I had to look up something in my February statement. I complained about this to the customer service rep and got a "not my personal fault so don't complain to me. Things can happen and it's accounting's fault. By the way, accounting dept doesn't talk to the public so you can't complain there either. We are gonna process your refund so what's your problem" attitude. Poor customer service training. Don't spend money here or spend it knowing you're not allowed to complain.

One of the very few online companies that advertised they had 99% rubbing alcohol IN STOCK AND READY TO SHIP. On 3/9 I ordered 1.5 gallons, they took my money, and I waited for my shipment. And waited. And waited. And waited. I called at the end of March, and they said they would have it April 2... which they didn't. April 15 I called and demanded to talk to a manager, who told me the product was sold out WHEN I ORDERED IT: "it just wasn't marked as sold out' on the site yet." As of today, they have no idea when they will get the item! NEVER ORDER FROM THIS COMPANY!

I have NEVER given a bad review in my life, but I do not think this company deserves being supported. I realize it is a very unusual time, with the Covid-19 pandemic. If you are going to update your website with Easter savings, etc, then update that you are not available to provde ANY CUSTOMER service at all! I have tried to email, and the "page is not found" (straight from their site). I have called over and over again only to be on hold for extremely long times with constant advertisement. Never anything mentioned about long wait times or the fact that I am not sure anyone is even answering calls. I have left messages, with no return call. I have sent "chat" messages.
My contact was due to the fact that I places a order for a seresto collar for my dog. The total amount showed and I submitted the order. When I received the confirmation, the amount was different. I immediately tried to contact them. As I stated, still nothing. I still have no indication that my order has even shipped, a week later (as it is states I will be notified when shipped). I chose the 5-7 day arrival. I question if this company is even operating at this time. If they are not, I certainly understand, but give consumers some sort of indication of that. Don't continuously update your site with no customer service or updated shipping info. I need my product in a timely manner for my pet as I have already found 2 ticks (with monthly application). Poor customer serviceto say the very least!