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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Enterprise of Great Neck provided seamless service
Very rude employee and 3 hrs to get a car i had reserved back i March
Hi Cynthia, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Great Service, Great Vehicle... even gave me a ride back to my accommodations.
Thank you for your kind words, Pam. We're glad to hear you had a positive experience and enjoyed the vehicle. We appreciate your feedback. - Lisa
Pleasant experience, the check in process could be faster
Thank you for your feedback, Christopher. We're glad to hear you had a pleasant experience and appreciate your suggestion about the check-in process. We're always looking for ways to improve. - Lisa
The process was easy and the car served its purpose. Met all of our expectations.
Thank you for your feedback, Chris. We're glad to hear that the process was smooth and the car met your needs. - Lisa
I had a great experience with Asst. Manager Nick and the team at the Enterprise JAX Arlington location. Nick went above and beyond to make sure I was in the right vehicle for my needs. I had an issue with the first car, and he didn't hesitate—he acted immediately and got me into a new vehicle without any hassle. The entire process was smooth, professional, and stress-free. I truly appreciate the outstanding customer service. Highly recommend renting from this location. Awesome job to the whole team!
Thank you, Ron, for your kind words and for recognizing Nick and the team's efforts. We're glad to hear your experience was smooth and stress-free. Your recommendation means a lot to us. - Lisa
Long wait for rentals hour and a half. No cars available at pie Airport..
Hi Tom, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
The staff were very friendly and accommodating. The overall experience was great. I will choose enterprise every time, over the other options out there.
Thank you for your kind words, Phil. We’re glad to hear that you had a great experience with our team. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
Great staff and clean cars. Will continue to rent from them in the near future
Thank you for your kind words, AJ. We're glad to hear that you had a positive experience and we look forward to seeing you again. - Lisa
Thank you, Kim, for your wonderful feedback. We're thrilled to hear you had a great experience with our team, and we look forward to seeing you again. - Lisa
Excellent Service and Good Qualified employees …. Convenient location
Thank you for your kind words, Randy. We're glad to hear you had a positive experience with our team and found our location convenient. - Lisa
Excellent customer service! Great car rental! Highly recommend Enterprise!
Thank you for your kind words, Kelly. We're glad to hear you had a positive experience and your recommendation means a lot to us. - Lisa
Amazingly good service and polite staff. I will definitely do future business with Enterprise.
Thank you for your kind words, Sam. We're glad to hear you had a positive experience with our team. We look forward to assisting you again in the future. - Lisa
Excellent. The manager as well as every staff member that helped me went above to be courteous and answer every question. I would certainly recommend Burleson Enterprise to everyone. 10+.
Thank you, Marsha, for your kind words. We're thrilled to hear that our team in Burleson provided you with exceptional service and support. Your recommendation means a lot to us. - Lisa
Fantastic Service! The staff is knowledgeable and efficient. Never a wait.
Thank you for your kind words, Timothy. We’re glad to hear you had a great experience with our team. - Lisa
The staff at the store were all friendly and helpful, and the location is convenient. The car I rented, which was an economy car, was quite sufficient for my needs..
Thank you for your kind words, Nancy. We're glad to hear you had a positive experience with our friendly staff and convenient location. It's great to know the car met your needs. - Lisa
It was easy to get a rental and extend the rental period through Enterprise while my car was in the shop. The employees were helpful and professional as well.
Thank you for your positive feedback, Susan. We’re glad to hear that your experience was seamless and our team was helpful. Your satisfaction is important to us. - Lisa
Great staff and vehicle was comfortable and reliable for the family trip
Thank you, Daniel, for your kind words. We're glad to hear our team and vehicles contributed to a comfortable and reliable trip. - Lisa
Quick and easy! Professional staff and car options met my needs.
Thank you for your positive feedback, Marcia. We're glad to hear that our staff and vehicle options made your experience quick and easy. - Lisa
Great customer service. I was checked in by a newly hired employee (Rita). She made sure that all vehicle needs were met. The return was quick and painless.
Thank you for your feedback, Victor. We're glad to hear you had a positive experience with Rita and that your vehicle needs were met efficiently. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Georgy. We're glad to hear you had a seamless experience with our Great Neck team. Your satisfaction is our priority. - Lisa