On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My rental was a VW Jetta, smaller than I normally drive, I couldn't find a handle to adjust the steering wheel so it was a little uncomfortable. It wasn't until I turned the car in when I was shown how to adjust it. Overall the car drove really good. Staff is awesome, getting you in and out as quickly as possible. Thanks Enterprise see you next time. Always my go to Car Rental! Savannah Hwy. Chas SC
The car could've been a little cleaner but my overall experience was great will definitely come back when ever need to rent a car again
Thank you for your feedback, Daron. We're glad to hear you had a great experience overall and appreciate your comments. Looking forward to seeing you again. - Lisa
Excellent overall experience! Staff at both the pick up office and drop off location 2 days later were very friendly, helpful and efficient.
Thank you for your kind words, John. We're glad to hear our team made your experience enjoyable and efficient. Your feedback is appreciated. - Lisa
Office is close to me, offered choice of two cars, price was good.
Thank you for your positive feedback, Ella. We're glad to hear that our location was convenient and that you found our rates and vehicle options to your satisfaction. - Lisa
Staff was very kind. They did a great job. I did choose a very small SUV. I would not choose the same vehicle again. Not that it was bad, but it was too small if you drive a SUV as your primary vehicle. I eventually got comfortable though.
Thank you for your feedback, Jonathan. We're glad to hear our team made a positive impression. - Lisa
The car steering wheel tended to pull to the right while driving on the freeway.
Hi Georgette, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
First class service and clean. I was thoroughly pleased with the attentiveness and kindness of the staff.
Thank you for your kind words, Curtis. We're delighted to hear you experienced first-class service and found our team attentive. - Lisa
Courteous employees. Clean and well maintained vehicles
Thank you for your kind words, Pamela. We take pride in our team's service and the quality of our vehicles. - Lisa
The car I rented was very very noisy. Could've been the tires distracting when driving.
Hi Sid, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Excellent office, staff cares and does a nice job.
Thank you for your kind words, Mark. We're glad to hear that our team made a positive impression. - Lisa
Great. All the employees were helpful and friendly. Special pat on the back for Jenna.
Thank you for your kind words, Gary. We're glad to hear our team made your experience great, especially Jenna. - Lisa
The staff was excellent to deal with during a stressful time for us. They were very accommodating and patient. I would recommend them to anyone who needed a vehicle. Thank you Hannah, Jamie and others at this location. The staff was very conscientious and made sure we were pleased with our rental.
Thank you for your kind words, Yvonne. We're glad to hear our team made your experience easier. We appreciate your recommendation and will pass along your compliments to Hannah, Jamie, and the rest of the team. Your feedback means a lot to us. - Lisa
Very helpful staff very quick with getting your car to you and very nice vehicles to rent
Thank you for your kind words, Rodney. We're glad to hear our team made your experience smooth and that you enjoyed the vehicles. - Lisa
I set up an appt a week in advance for an Enterprise rental at the CarStar location in Amherst NY, When I got to the repair shop 8:15 AM the Enterprise office had no car for me. I had to be driven to another Enterprise office 6 miles away. The car I was given was driveable but it had a chipped windshield and a dent in the front bumper. Once I started my drive home I noticed after going a couple of miles there was very little gas in the car ( 57 miles worth).
I was told there was an Enterprise car rental office where I was having my car repaired. That sure sounded convenient I was pleased that I did not have to go another location.
The Enterprise agent was apologetic but when it got to be my turn to get a car the only car left to rent was in deplorable condition and was not in any condition to rent, it was only 8:30 AM.
CarStar repair was terrific, not so with the Enterprise office at the same location,
Thank you for your review, Richard. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Great car great price great customer service! I would definitely rent from here again!
Thank you for your positive feedback, Marsha. We're glad to hear you had a great experience with our service and rates. We look forward to welcoming you back for your next rental. - Lisa
The online check in was easy to navigate and once arriving at the kiosk Malcom the clerk was friendly and checked me out quickly.
Thank you for your feedback, Annette. We're glad to hear that you found the online check-in easy and that Malcom provided you with friendly and quick service. - Lisa
Quick and efficient, professional, respectful communication
Thank you for your kind words. We appreciate your feedback and are glad to hear that you had a positive experience with our team. - Lisa
Top notch service. Very courteous and answered all my questions.
Thank you for your kind words, Elizabeth. We're glad you had a great experience and that our team was able to assist you with your questions. - Lisa
The staff was very helpful, friendly, and efficient.
Thank you for your kind words, Bill. We're glad to hear that our team made a positive impression with their helpfulness and efficiency. - Lisa
Do not go to Mt vernon office no no dirty cars that need oil change then they charge 100 on your card
We're listening and would like to know more, Debra. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your detailed feedback, Una. We're glad to hear you enjoyed the car and appreciated our team's efficiency. We look forward to your next visit. - Lisa