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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Don't go above and beyond for their customers! Called multiple times for a smaller car and was told we will have some on about an hour and never got a call back! Then was promised free upgrade for future use and extra points NOTHING WAS GIVEN!
My rental with enterprise was due to a car accident. My car was in the body shop for almost one month. I never had to pick up the phone file any paperwork with any of the insurance companies it was all done by your staff. Very very impressed. Will rent again.
Thank you for sharing your experience, Carole. We're thrilled to hear our team could make a challenging situation easier for you, and we look forward to serving you again in the future. Your trust means a lot to us! -Christina
After losing my car, I was extremely stressed. So, I visited Enterprise in Hawthorn, and Manny was the person who helped me. He patiently answered all my questions and made me realize that it's perfectly okay to rent a car. He explained the process in great detail. I would definitely recommend Manny to my friends and family.
Linda, thank you for sharing your experience—your kind words mean a lot to us. We're really glad Manny’s patience and detailed guidance helped ease your stress during a difficult time. Your recommendation is truly appreciated and inspires us. -Christina
Great customer service at the Forest Hills Enterprise. Great little economy vehicle that went hundreds of miles to the tank. Not a long wait. Very comfortable and easy. Super polite and attentive staff.
Hi Claire, thank you so much for your wonderful review! We're thrilled to hear our team provided great service and that the car exceeded your expectations. We look forward to welcoming you back on your next trip! -Christina
I have rented numerous times from the Marlton location. Every single time, they have done a fantastic job in taking care of me. This most recent rental was a last minute emergency rental after having a horrific experience with another rental company and cancelling (will never use them again). I immediately called the Marlton Enterprise and was able to pick up a car within the hour. Everyone there is freindly and provide top-notch service with a smile. Keep up the great work Marlton!
Abimael, thank you for trusting us repeatedly and for sharing such kind words about your experiences—we’re truly glad to be there for you when you need us most. -Christina
The service was fast, and the employees were friendly. I would definitely recommend using Enterprise. Thank you and have a wonderful day.
Jeffrey, thank you for highlighting the ease of your experience and our team's friendliness. We look forward to helping you again. Wishing you a wonderful day as well! -Christina
Sierra was great, vehicle was good quality, no extra charges. They could use faster computers to help speed up the process to go along with the great customer service.
Thank you, Danielle, for your kind words about Sierra and the vehicle quality. We appreciate your helpful feedback. We look forward to serving you again soon! -Christina
Efficient and convenient for me - Enterprize. I was urged to remind the dealership about my insurance policy and to let them know I might need it longer than it was allowing for the repair to be done - but imagine my surprise when early in the 3rd rental day, the repair task was completed! I was grateful for that!
Hi Gloria, thank you so much for sharing your experience! We're delighted to hear that everything went smoothly. Your kind words mean a lot to us, and we look forward to serving you again in the future! -Christina
I obtained a rental at the Woodbridge VA location due to a collision incident with my car and the process was seamless. I was in a rental within minutes! During the weeks with the rental, anytime I called to ask
Questions about extending the car due to my insurance claim the employees were always professional and provided excellent customer service. Viviana Pazos and her team are top notch!
Thank you, Sandra, for sharing your positive experience at our Woodbridge location. We're delighted Viviana and the team provided seamless service. Your feedback motivates us to keep delivering top-notch support to all our customers. -Christina
Tanu is Awesome, Professional and Friendly. She goes above and beyond to accommodate customers. She helped in making my experience Great and yes, I will use Enterprise again.
Thank you, Kim! We're thrilled to hear about your positive experience with Tanu. Our team strives to provide exceptional service, and it's great to know Tanu made a lasting impression. We look forward to serving you again soon! - Christina
Excellent service, good reliable clean vehicle. I did not like the return service options, only needed 3 days, had to pay for 4 due to the discontinued after hours drop off.
Thank you for sharing your experience, Allen. We’re glad you appreciated the service and condition of the vehicle. We look forward to providing an even smoother rental with you in the future. -Christina
I was told one price by corporate enterprise and then another price when I got to the actual location, causing me to have to re-schedule the rental for this day and miss a day of work. The Enterprise location was exceptional. Manager is 💯. That location is always great. Good people, good service, good cars. Straightforward and no games.
Enterprise corporate that took my reservation for the previous day... gave me a deposit price way shorter than what it was actually, told me I could pay in cash and THIS LOCATION DOES NOT TAKE CASH, so maybe they can read that... you also have to pay for your deposit and total rental cost upfront, which they (E. CO.) told me I could pay the deposit and schedule payment for the rental as well with my card [FALSE]. You have to pay for all of it on 1 card, in your name. No charging multiple cards for your rental.
So... Enterprise local location... freaking amazing.
Enterprise Corporate... study your own policies and try not to $#*! me next time... you cost me hundreds in lost wages for that 1 day. Thank you. Ok. Bye.
Thank you for your feedback, Wylie. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
After having a reservation for a couple months, they didn't have what I reserved. Then it was like I was in between a fight between two locations. I understand systems go down, but if the system is down how do you tell a customer that all the autos in the lot are reserved, so why was my reservation not saved?
Hi Adele, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental locations, reservation number and your contact information. Thank you. – Lisa
The guys at this establishment were extremely helpful, knowledgeable, polite, and made each customer feel as if they were the only one. Joe and crew are great assets to this company.
K, thank you so much for your kind words and for highlighting how Joe and the team made your experience special. We are truly grateful for your thoughtful feedback and look forward to serving you again soon! – Isabella
Greeted by friendly staff and was in my way shortly afterwards. The car was nice, clean, and reasonably priced. The Speedway Indiana location always takes good care of me. I have rented there many times for work and personal use and have had nothing but positive experiences.
Andrew, thank you so much for your kind words and continued trust—it’s wonderful to know our team at Speedway Indiana consistently makes your experience smooth and enjoyable. We truly appreciate having you as a loyal customer and look forward to serving you again soon! – Isabella
The pickup and return could not have been easier. The staff at both locations were friendly and efficient. The Pacifica van was very nice and the perfect vehicle for our winter cross country trip.
Carole, thank you so much for your kind words! We're thrilled to hear the Pacifica van served you well on your winter cross-country trip and that our team made pickup and return easy. It was a pleasure having you, and we look forward to helping out on your next adventure! – Isabella
They are good team work
Attended people with respect no any discrimination at all
Very good listeners,. Very good experience.
Rachel, we’re truly grateful for your kind words! It’s so rewarding to hear that our team made you feel respected and listened to throughout your experience. We look forward to assisting you again soon! – Isabella
I would give zero stars but it won't allow me to. You will be treated like yesterday's trash at this establishment. I will walk before I rent another vehicle from Enterprise.
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Richie, the store manager, was incredibly helpful. He got me the very last rental car on time and took care of everything last-minute. Honestly saved my trip — thank you!
Kamille, we’re thrilled to hear Richie made such a positive impact on your last-minute trip. Please know it’s our hope that everyone banks on the same reliable service going forward. Thanks so much for sharing your experience! – Isabella
Staff was quite eager to make arrangements to meet my emergency needs. They did so in a quick fashion with efficiency and accuracy. The courteous staff made a chaotic situation less stressful.
Thank you, Barbara, for sharing your experience. We're pleased to hear our team could respond quickly and help alleviate the stress during your situation. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Emily. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina