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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick response to my requests and the staff was professional and courteous
Enterprise always comes through, that is why we use you and choose you every trip we take. Thank you for being so awesome.
The staff at the location I went to was awesome. Everyone in there was nice and pleasant. Very welcoming.
I GIVE Auto Nation Ford Enterprise a 5 star.
I WILL NEVER RETURN AND RENT WITH Morton Ranch Enterprise ever again!
I give them a 1 star as I should put a negative 1 of the bad experience I had when I rented back on 10/31/24 after my auto accident. I was driving a GHETTO CAR with 3 missing hub caps, 4 missing tire stem covers, stained and torn seats and smell of cigarette smoke. I never received a survey for this rental on 10/31/24, but wanted to let you know my bad experience as it is indicated on the previous page of comments I added. They did NOT even try to accomodate me to get me into a different vehicle after the multiple complaints I made on the phone and in person too! I WANT and SHOULD be REIMBURSED for ALL of my TOLLS of $306.17 and more for the bad experience I had. ENTERPRISE SHOULD BE ASHAMED TO PUT ME IN THIS CAR. I DROVE WITH DISGUST AND EMBARRASSMENT THE ENTIRE TIME I HAD THIS CAR!
ENTERPRISE SHOULD REACH OUT TO ME SO WE CAN DISCUSS MY REIMBURSEMENT FOR ALL OF MY TOLLS AND MORE FOR THE BAD EXPERIENCE I HAD WITH THIS RENTAL AT THE MORTON RANCH LOCATION.
Great customer service and the upgrade was much appreciated once he saw how often I rent.
It was good but my rental had 2 back lights out I found out later on.
Initially I was pissed because when I booked a full size sedan I was given a prius, but the service to get me into what I booked when I went back was above par
Everything was on point and the best thing is that let you use ur debit card
Great customer service,I like about the company service.
Everyone was very nice, helpful, etc. Car was clean and nice
Great work y'all. But it would have been nice if it was easier to drop off at a separate location than you picked it up from!
Bad intake experience in the beginning and no help finding a lost item wven though I knew exactly where the item was in the car.
If you need to rent a vehicle, this is the spot. It's clean, professional, fast, and easy. I can't think of anything they could've done better. Highly recommend!
Good experience. No complaints. They seemed to be wanting to assure my satisfaction.
It was very satisfying with everything they done. I couldn't never be happy with anybody as I was of them. I would most definitely use them again and highly recommend u all to anyone.
These guys were very professional and made my transaction smooth and efficient. I appreciated that they had newer cars which were clean, gas efficient and roomy. I didn't even have to wait long for then to drop me off at my location when I dropped off the vehicle. I appreciate the great customer that I was given.
Friendly accommodating employees. Eager to please.
Awesome experience from customer service to the vehicle. I will only use Enterprise from now on!
In four tries they could never give me a relatively new car in good shape.
Very friendly staff and they were flexible when they didn't have the vehicle I had reserved
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members