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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The attendants therenterprise.
We're friendly helpful.and fast to pick me up The car Very clean and Nice ans inefficient I recommend.
Everyone to use enterprise Rent a car Thank you Enterprise
Everything good very responsible 🙏 i will rent again with you guys thanks
Thank you, Augusto, for your kind words. We're glad to hear you had a great experience and look forward to seeing you again. - Lisa
Jessica was extremely helpful and genuine. She made a difficult situation easier. We were forced into a car long term because ours was stolen and her actions of listening to a customer vent although the situation being irrelevant to her meant so much more than she could have anticipated. I typically use Avis because of work discounts and was using enterprise because of insurance. Due to my experience with her I will always consider enterprise as well now.
Thank you, Lisa, for sharing your positive experience with Jessica. Our team is dedicated to providing genuine support, and it’s wonderful to know it made a difference for you. We hope to see you again. - Lisa
Great customer service. Great cars. Very nice manager. I will always use Enterprise for my car rentals.
Thank you for your kind words, Adrienne. We're thrilled to hear you had a positive experience with our customer service and vehicles. Your loyalty means a lot to us. Looking forward to assisting you again in the future. - Lisa
First and great experience.Got the vehicle in 5-10 minutes.It was almost new car.The return procedure was also short and without any cumbersome..
Thank you, Shakir, for your kind words. We're glad to hear your experience was smooth and efficient. We strive to provide quality vehicles and a hassle-free process. - Lisa
Great vehicle, great rental price and customer service! Will definitely rent from Enterprise again!
Thank you, Patsy. We’re glad to hear you had a positive experience with us and appreciate your feedback on our rates and service. We look forward to seeing you again. - Lisa
It was very easy to set up the rental pick up and drop off. The employees were friendly and quick with going over the details.
Thank you for your kind words, Melissa. We're glad you found the rental process smooth and our team helpful. Your positive experience is important to us. - Lisa
It's always a pleasure to rent a car from Enterprise. I haven't had any regrets yet.
Thank you, Josias. We're glad to hear you've consistently had a positive experience with us. We appreciate your loyalty and look forward to seeing you again. - Lisa
Enterprise rentals Team at this store # 4880 lower Roswell Rd, is very efficient and equiped with right inventory to help customers. It's effortless acquire rental cars here. Thank You
Hi Binesh, thank you for your kind words about our Lower Roswell Rd team. We're glad to hear you found the rental process effortless and our inventory satisfactory. Your feedback motivates us. - Lisa
Pat and his team were incredible. Truly appreciate there attention to detail and level of customer service.
Thank you, Ben, for your kind words about Pat and the team. We're glad you appreciated their attention to detail and customer service. Your feedback means a lot to us. - Lisa
Enterprise Waterford location is awesome. They went up and beyond to accommodate me. Huge shout out to the entire. They do their jobs well and they do it with smiles on their faces. I would recommend Enterprise for all car rental needs.
Thank you for your kind words, Janet. We're thrilled to hear that our Waterford team went above and beyond for you. We appreciate your recommendation and hope to see you again. - Lisa
Customer service very professional, courteous, and friendly. No longer wait. Car was exactly what I requested and reliable.
Thank you, Judith. We appreciate your kind words about our team and are glad to hear you found the car to your liking. - Lisa
They are friendly and respectful also professional
Thank you, James, for your kind words. We appreciate your feedback. - Lisa
Excellent customer service. Car was great got a free upgrade.
Thank you, Lorie, for your kind words. We're glad to hear you enjoyed the upgrade and our customer service. - Lisa
Its all good nothing is bad all good and I will rent again
Thank you, Ulysses, for your positive feedback. We're glad to hear you had a great experience and look forward to welcoming you back. - Lisa
Amazing experience on the heels of a not so great experience with another rental company. I needed a rental for over a month. It was a last minute need and I was able to get a reservation in a car the same day. I love that I can modify the reservation online. The entire process was hassle free and transparent and I will definitely use them again!
Thank you for your wonderful feedback, Liz. We're glad to hear you had such a positive experience with us. We look forward to assisting you again in the future. - Lisa
Took a jeep gladiator out camping for a week. Easy check in and check out, had no issues and had a great time. They have good customer support and good quality. They also had newer vehicles! Thanks again Enterprise!
Thanks for your feedback, Marcus. We're glad to hear you had a great experience with the Jeep Gladiator and enjoyed the check-in process. Providing quality vehicles and support is our priority. We hope to see you again. - Lisa
The customer service was good. The vehicle was clean. There was a wide selection of vehicles. It didn't takes long to pick up or drop off the vehicle.
Thank you, Gerald, for your positive feedback. We're glad to hear you had a smooth experience with our customer service and vehicle selection. We hope to see you again. - Lisa
Excellent service. Everyone that had anything to do with the rental process was very professional
Thank you, Clyde, for your kind words. We're glad to hear you had a positive experience with our team. - Lisa
My overall experience was great. Customer service was awesome. And the quality of the car and on you it was was really great.
Thank you for your kind words, Elvin. We're glad to hear you had a great experience and appreciated our customer service and car quality. Your feedback motivates us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful feedback, Eugene. We’re glad to hear that our team made your experience positive and that you found the car to your liking. We appreciate your recommendation. - Lisa