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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Great experience from pickup to drop off and the text checking in on us in between.
Amazing. Always on point every time. These guys show everyone stellar customer service and are always willing to work with everybody.
Thank you for your kind words, Evan. We're glad to hear that you appreciate our customer service and dedication. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
Reserved a van for a cross country trip with an elderly passenger and his belongings. The Enterprise pickup location didn't have one for us even though we had reserved it several weeks earlier. They offered us a Dodge Durango as a replacement, instead of securing a van from another location. The Durango is nothing like the van we needed. We had to accept the Durango, because Enterprise refused to help us get the van, and we needed to get our trip started. We had to leave some items behind, because the Durango wasn't large enough, and our elderly passenger was very uncomfortable for the 2-day trip. Overall, just a really bad rental experience that could have been avoided if Enterprise had held up their end of the reservation agreement.
We’re disappointed to hear your experience, Mark. Our offices try to plan accordingly but sometimes events outside their control can lead to a situation where certain vehicle classes are not immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation or rental agreement number and contact information. Thank you. – Lisa
Great management team and customer service focused.
Thank you for your feedback, David. We're glad to hear you appreciate our management team and customer service. - Lisa
No instructions for operating the options, no CD player and ride was rough and noisy for a Chrysler product.
Thank you for your feedback regarding the vehicle, Ronald. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Good service and reliable vehicles.
Good availability even on busy days.
Clean vehicles, low mileage.
Courteous staff. Good follow up.
Thank you, Mohammed, for your kind words. We’re glad to hear you had a positive experience with our service and vehicles. We hope to see you again. - Lisa
The friendly and professional staff members always make renting a car a seamless and efficient process
Thank you, Renae, for your kind words about our team. We strive to make every car rental experience smooth and enjoyable. - Lisa
The car was filthy. I got no instruction on how to use Apple Car Play, Adaptive Cruise Control, Lane controls. You could have done a much better job
Hi Joe. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Good initial service, but I don't like being charged for services I did not ask for. I tired returning the car but there is no key drop off. I dropped off the car at their lot and did not use it. This is 2025, how can there be no key drop off box. Therefore, I was charged for the entire memorial days weekend, plus Tuesday.
Thank you for your feedback, Peter. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Car had a cigarette smell the made me nauseous. I requested another vehicle but none were available at the time.
Hi Terry. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Fast friendly and professional service. Ive always rented from them, and I will continue to rent from them.
Thank you for your kind words, Darlene. We're glad to hear that you appreciate our service and loyalty. We look forward to seeing you again. - Lisa
Great customer service and understanding! Was very patient with me and my issues!
Thank you for your kind words, Othalia. We’re glad to hear that our team provided the support you needed. Your satisfaction is our priority. - Lisa
I've been your customer for a years.
I always rent a car only from this location. It's not far from my home, which is very convenient. And also I like stuff who works there. They are very professional. Always polite and good. Even if I have any problem, they are always try to solve a problem. Thank them.
So my rate is always 10+. And I would recommend Enterprise for my friends and family, as the Best place for rent a car.
Hi Zara, thank you for your kind words and loyalty over the years. We’re glad to hear our team has provided you with the excellent service you deserve. Your recommendation means a lot to us. Looking forward to seeing you again. - Lisa
Great service and friendly staff who take their time explaining things to you. I didn't feel rushed and was very comfortable leaving with my rental.
Hi Judy, thank you for your kind words. We're thrilled to hear that our team made your experience comfortable and informative. Your satisfaction is important to us. - Lisa
The car was clean and the customer Service is awesome
Thank you for your feedback, Isaac. We're glad to hear you enjoyed the clean car and our customer service. Your satisfaction is important to us. - Lisa
I enjoy it very much the employees and the service was very good
Thank you, Walter, for your positive feedback. We're glad to hear you enjoyed your experience and appreciated our team’s service. - Lisa
Body shop set up a rental for us two days prior economy style not compact we got there. The lady said she only had one available smallest compact I've ever seen. I wouldn't have felt safe driving it much less putting my wife in it. Car hadn't been clean trash throughout the floorboards Bad smell. The whole process was a joke.
Hi Jimmy, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
The service was great!
Everyone was Nice
The car was clean and also drove good
Thank you for your kind words, Heather. We're glad to hear you had a positive experience with our service and that everything met your expectations. - Lisa
Very professional and friendly staff at the Downtown Birmingham location.
Thank you for your kind words, Tiffany. We're glad to hear that you had a positive experience with our team in Birmingham. Your feedback is invaluable. - Lisa
Thorough, clean, helpful personnel and provided a good vehicle at a very fair rental price.
Thank you, Ken, for your positive feedback. We're glad to hear our team provided you with great service and a good vehicle at a great rate. Your satisfaction is important to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Susan. We're glad you had a smooth experience from start to finish. - Lisa