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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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This was the first time visiting the English Tea Store's website and it was a positive experience. I ordered three items for Christmas gifts and went back a second time for myself. The first package arrived, well-packed and on time. The website was easy to use and the prices were reasonable. I miss some of the English foods that I grew up with so now I know where I can go to shop.
Excellent, I would order later again, I and my kids so enjoyed.
Always happy. Great blue eyes tea. I don't want to add 50 characters. I said what I wanted to in less than 50. Now I have to add this just to add enough characters. It's aggravating!
The English tea cake that I ordered was extremely moist and delicious! I mean if I had to complain about something it would be it is a tablet on the small side. Especially for the price that they charge.
Made almost too easy (-: Harney website always easy to navigate!
Good quality tea at descent prices. The samplers are wonderful. Just enough cups to determine your favorites.
Easy online shopping with great selection of teas and products. My first order and I love my teas. I have a few favorites and will be ordering again soon.
Ordered 2 jars as a gift to my daughter who also loves this honey.
Teapot/cup sets arrived quickly. They are beautiful and sturdy. Perfect for tea lovers!
I was looking for aero candy bars. My grandson loves them but I could not find them near me. English Tea Store had a Aero Candy bar gift box. It was a great find and fast shipping.
I'm very disappointed that my order # CR******* was never delivered to The Persechinos in Taunton MA. I'd like to know why. This my second request for customer service.
Amy Matthews
I purchased some goodies for my English friends and they were shipped promptly and my friends raved about the products. Highly recommend.
Always helpful and stay on top of your orders. Easy to contact if you have a question.
Received my order in a timely manner. The box was a little beat up, but the chocolates were fine. Thanks!
Excellent service and prompt delivery. Love the website. Wish the Betty teapots weren't sold out
Found what l wanted and ordered
Excellent service. Excellent winter love choices. Will be back.
First it arrived broken. I reached out to support they said they would reship but instead they sent a fake email saying it was delivered again but nothing ever came.
Dear Aytac, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I love getting sampler sizes to try new favorites. Love having loose tea!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear AMY, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention