Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of English Tea Store

English Tea Store

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate English Tea Store?
grey stargrey stargrey stargrey stargrey star

English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
337
value
103
shipping
106
quality
104
This company does not typically respond to reviews

Instant Feedback

23,171 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Cathi A.
Unfollow Cathi A.
Share Review
Report Review

My Favorite Tea Store!
April 20, 2025

Great experience online shopping and received on time! My "Go to" tea store! Thanks! 😊

Date of experience: April 10, 2025
Michigan
1 review
0 helpful votes
Follow Phyllis B.
Unfollow Phyllis B.
Share Review
Report Review

Great Company
April 20, 2025

Orders delivered in a timely manner and products are great.

Date of experience: April 10, 2025
Oklahoma
1 review
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

Good
April 20, 2025

Good. Good. Good. Good. Good. Good. Good. Good. Good. Good.

Date of experience: April 10, 2025
Virginia
1 review
0 helpful votes
Follow Sabrina P.
Unfollow Sabrina P.
Share Review
Report Review

Disappointed - order #370316200
April 20, 2025

My items came and would have give 5 stars except the clotted cream had spoiled. It was not packaged correctly.

Date of experience: April 10, 2025
California
1 review
1 helpful vote
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

First Time Purchase
April 19, 2025

Although Bonne Maman are ALWAYS superior products, our customer service experience with "English Tea Store" was mediocre. Either the website needs to be updated or customer relations needs to inform clients of shipment status. I placed my order on 3/19/25. It shipped on 3/28/25. The time I spent on follow up of this order was entirely too much (two calls and one email).

Date of experience: April 3, 2025
Pennsylvania
1 review
0 helpful votes
Follow james d.
Unfollow james d.
Share Review
Report Review

Great service
April 19, 2025

I have dealt with ya before &every time it goes smooth. We recieve evverthing so far in great shape, thanks too the way it, s packed with bubble wrap& the box is MARKED careful contains breakables, ordered things elsewhere with no markings and poorly wrapped, of course they was broke and had too send back, which takes time, hassle. Thank you! Be buying from you again soon! 111

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Michelle D.
Unfollow Michelle D.
Share Review
Report Review

Perfect!
April 19, 2025

Just what I was looking for in size and color for dinner party. I wanted traditional tea pot added to my contemporary / traditional place setting. Perfect!

Date of experience: April 9, 2025
Indiana
1 review
0 helpful votes
Follow Charity S.
Unfollow Charity S.
Share Review
Report Review

I received what I expected.
April 19, 2025

I needed a small gift for a few friends and was thankful to find and receive the mini jars of jam.

Date of experience: April 9, 2025
Virginia
1 review
0 helpful votes
Follow Eric J.
Unfollow Eric J.
Share Review
Report Review

Lovely little teapot!
April 19, 2025
Updated review

Great! I received what I ordered in a timely fashion and love it!

Date of experience: April 8, 2025

Easy!
April 4, 2025
Previous review

Easy! Easy!

Date of experience: March 25, 2025
North Carolina
1 review
0 helpful votes
Follow Maxine Y.
Unfollow Maxine Y.
Share Review
Report Review

Disappointed
April 19, 2025
Updated review

Spoiled clotted cream arrived even after I paid for insulated box & cold pack

Date of experience: April 8, 2025

Easy checkout!
April 4, 2025
Previous review

Easy checkout!

Date of experience: March 25, 2025
Alaska
1 review
0 helpful votes
Follow Evelyn R.
Unfollow Evelyn R.
Share Review
Report Review

Good company
April 18, 2025

Website easy to use, good communication, product arrived when in a timely manner, I will definitely shop here again.

Date of experience: April 8, 2025
New York
2 reviews
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

The best
April 18, 2025
Updated review

Love the items that I ordered and shipping g is fast and easy and in time

Date of experience: April 8, 2025

If you can try visiting the store in New Yok
November 25, 2024
Previous review

Visiting the store is one great experience and you should make a date to go.

Date of experience: November 15, 2024
New York
1 review
0 helpful votes
Follow Alexandra G.
Unfollow Alexandra G.
Share Review
Report Review

Amazing
April 18, 2025

Exactly what I ordered, arrived in a timely manner! Thank you

Date of experience: April 8, 2025
Illinois
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

Trying new flavors.
April 18, 2025
Updated review

The ordering was straight forward and delivery was prompt.

Date of experience: April 8, 2025

Exploring new teas
April 4, 2025
Previous review

Exploring new teas.

Date of experience: March 25, 2025
Ohio
1 review
0 helpful votes
Follow Marj L.
Unfollow Marj L.
Share Review
Report Review

Tea
April 18, 2025

All good. I believe the tea may not be decaffeinated, so I will need to be careful about when I drink it (mornings only).

Date of experience: April 8, 2025
Illinois
1 review
0 helpful votes
Follow Mellanie M.
Unfollow Mellanie M.
Share Review
Report Review

Cute jars and yummy jams!
April 18, 2025

Ah, English jams — little jars of pure joy. There's something timeless and comforting about them, whether it's the deep, ruby richness of a traditional strawberry preserve or the bright, citrusy zing of a classic Seville orange marmalade. Spread on warm scones with clotted cream or simply slathered over toast, each spoonful tastes like a gentle hug from the English countryside. They're not just condiments; they're a celebration of fruit at its finest, preserved with care and a touch of nostalgia.

Date of experience: April 7, 2025
Arizona
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Share Review
Report Review

Replaced broken teapot quickly
April 18, 2025

Received with broken lid. Emailed with problem along with photo and it was resolved quickly.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
Follow Petticoat Princess W.
Unfollow Petticoat Princess W.
Share Review
Report Review

I enjoyed the Hawaiian Colada
April 17, 2025

I tried three of the sample sized herbal teas. The Hawaiian Colada was my favorite.

Date of experience: April 7, 2025
Texas
1 review
0 helpful votes
Follow Pamela C.
Unfollow Pamela C.
Share Review
Report Review

Great Experience
April 17, 2025

The had what I wanted at a great price. Fast shipping and excellent follow-up.

Date of experience: April 7, 2025
Georgia
1 review
0 helpful votes
Follow Veryle L.
Unfollow Veryle L.
Share Review
Report Review

Tea for THREE
April 17, 2025

Happy! Happy! Happy! And that's about all I can say at this time.

Date of experience: April 7, 2025

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States