Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Göod and easy to make! I will give a couple of friends to see what they think. I wik be ordering more in the near future thats for sure.
Very fast delivery and sturdily packaged (bubble wrapped inside box inside air packing inside box), it survived my bungling of the item (a teapot) while unpacking it (don't try to do that). It was a gift (haven't given it yet) so I can't comment on quality, etc., but seems a very sturdy teapot to me (I did take it out to check for breakage during shipping and my drop).
Most efficient arrival. Well packaged, clean and undamaged. Excellent selections of vendors. Perfect transaction for me!
Love the English Tea Store, found exactly what I was looking for plus some wonderful extras. Thank You! Will be a returning customer.
Order has NOT yet been received (may late next week according to UPS/SurePost). Promo email received promised a 10% ("DEAL10") discount, yet when the order was placed this supposed discount code was denied as "invalid". So far the company has failed to respond to inquiries about the denial of the discount. So,... so far nothing to really "review" yet.,,,
Bought as a gift for my mom to use with her small cup/saucer set my sister and I brought back from London for her. She absolutely loves it!
My order was very well packed and nothing was missing from the order. Will continue to order from English TeaStore.
Excellent tea as always. We continue to gain new Grand Earl Grey converts every month! We love this tea!
Received in good time, sooner than I expected. Product was well protected and arrived in excellent condition.
Love the clotted cream. Arrived very quickly and was affordable. I use it every morning. They took extra care to wrap it and ensure a safe delivery.
My friend just loved her tea for one and the box of tea I bought her. I thought it was beautiful and it arrived very quikley!
I absolutely love these adorable teacup tea lights. They will make perfect favors for my daughter's bridal shower. Plus they come nicely packaged with no fuss needed on my part.
The tea pot was everything we expected and more. Only problem was with the delivery. Instead of UPS dropping off at the house, they brought it to the post office in town and we did not get notification until 5 days later... so we missed the actual birthday that this gift was purchased for...
Great prices and experience. Got my order on time and in perfect condition. I ordered the empty tea bags in all 3 sizes that I've been able to use not only for traditional tea but other things.
I mix these two together with just a touch of orange pekoe, and it is the best cuppa I've ever had. Try it.
Glad I could find Gyokuro at rock bottom prices. It's my favorite tea so far. Minimal labeling on the source though. Thank you.
Great selection of teas! Fast service. The Earl Grey Cream tea is a favorite...
Quick shipping, great products, excellent prices - has some things I can't find anywhere else. I'll definitely be ordering from them again.
I received the cream promptly but I am disappointed in the handling of my email. I wrote and asked a question but never heard a reply back. If thats the way you do business i will find someone else to order the clotted cream from next time
I'm a very happy customer and received my order on time. I would definitely order from this company again. I just wish they had larger candy bars available to purchase.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

