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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Good but didn't receive a product and wasn't informed it was out of stock till other items were shipped
Love the teas and fast service. Shipping is fast. Had the best earl grey.
Very easy to order. Liked description of product. A number of choices.
Good quality, fast delivery, convenient website with detailed information about the product. This is enough for the first pleasant shopping experience.
I had to enter different key words to find the teas I was looking for. It wasted a lot of time before I was able to locate my selections.
Dear Sandra, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
So happy to find cute gingerbread men- gluten free!
Shipping was as described and on time. Packaging good.
Very good, I had this for the first time in Scotland and loved it next time I will buy the smaller jars because it states to use in 5 days after opening love the product
Satisfied with delivery process. Difficult website to buy as the site crashes all the time; did the buy by phone
Love shopping at English Tea.variety.quality.ease of navigation of website.
Look forward to authentic Brittish products.
Easy to navigate website. Love the selection of teas and tea pots! Will be ordering from them again
I'm happy about my order I think i will order again from the store in Overall I like the tea the cream earl gray is little too strong from taste for me and the bland 1 is not the best quality but all other tea blends I ordered are fine I like the Irish tea a lot
Quick and easy. Got what I wanted and processed in no time. Thoroughly enjoyed the product!
I have had this honey on cruise ships and in a casino cafe. Finally found out I could get in on line.
Great experience, as usual! Food items were well-packaged, shipped promptly, and those we have tried were tasty and fresh.
Everything was great! Items delivered quickly and intact (such as cookies). All products were fresh, and my husband was very happy about the limited edition holiday Cadbury fingers! Apparently they are tough to find, but the English Tea Store had them :) Also, I've never seen Truffle Maltesers. Those were very popular over the holidays!
Sweet little teapot ~ excellent service all around ~ Thanks so very much!
Variety of great new teas as a loved gift for sister!
I've been searching for real Irish whiskey cake. I was stationed in Europe and got used to the cakes around Christmas. This is the first of several orders I'm planning. They could become gifts for friends too.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.