On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Absolutely love your selection... Very good shipping time... No complaints about the one tea I've tried so far... BBS... $CBK$
Absolutely love your selection... to navigate your website is kind of jinky
Lots of choice good prices and fast shipping. Don't expect to pay UK product prices but they are reasonable and cheaper than buying same products at other specialist stores.
Another good experience it is unfortunate however that you're limited on Coleman's mustard fortunately enough there's usually a few available that gets me by from time to time
I have made multiple purchases and am always happy with the process. The prices are fair and the product is good.
Thank you. The product was delivered on time and I'm sure I will use the again.
Overall the shopping experience was good. Only thing I would improve would be more communication around delivery timing when placing the order.
I ordered this tea pot thinking it woul never get here in time for christmas. It was here way before christmas and its so Cute! I just love the tea pot
Easy to Order. I think free shipping should start at $30. But, the products were good.
Nothing was broken but one of the packages you could here tea ups hitting Thankfulky nothing was broken but I would suggest bubble rap with cups.
Arrived on time in good shape.
I will shop here again.
Nice website, very complete. Found just what I was looking for, and several other items which look interesting. Will definitely return.
I had been looking for a particular product for years and finally found it on English Tea Store's website. MADE MY DAY! They were fast in fulfilling my order - it even came 4 days earlier than they thought it would! I would HIGHLY recommend English Tea Store!
I ordered some Walker's Mince Tarts December 21. It is January 10,. And I still don't have the order.
I also received an e-mail from some service I never heard of saying I must pay a$2.00 customs fee to receive this order. I should have ordered from Amazon, but I wanted to give this place a try. Never again.
Jams ordered with almost half smashed due to bad packaging. Mess of broken glass and jam. Took over 2 weeks to get a credit back on my card after reporting with a hassle about the refund. NEVER use again.
Dear Charles, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was looking for a small, pretty teaspoon for tea party guests, and I found it! These are great quality and just what I was looking for. Thank you!
I first tasted this Christmas Blend Tea in a cute little store in Michigan. My first thought, was "If Christmas were in a cup, this would be it". I will be drinking this all year long!
Tea does not taste good. Not a pleasant taste for a brand that I have been consuming for the last 25 years
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Wonder, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.