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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Excellent selection of food products. Very easy ordering and communication in regards to confirmation and shipping. Parcel was well packed and arrived within 10 days of placing the order.
Great assortment of products. And super delivery.
This is not my first-time shopping at
English Tea Store. Easy shopping - products ordered are very nice.
Well packaged, nice product. It did seem to take a little too long to process and arrive, but we are very happy with the product.
I had a hard time finding the tea I wanted. I tried calling but was put on hold. Not customer friendly.
I was not happy with the appearance of the Cadbury container. It felt grimy and dirty to the point I was afraid to use the product thinking it had been tampered with. I would suggest in the future that your workers use gloves when packing products because how I received mine were a complete turn-off. I was looking forward to receiving the Cadbury drinking chocolate because it is hard to find in regular stores only to be disappointed in the can feeling dirty and damaged. I am sorry but I will not order from your business again.
Dear Vicky, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Nothing like Roses for Valentine's Day for wife.
Great shopping experience!
My order of a case of (15) mini 1 ounce packs of honey were delivered promptly and in excellent condition. I am very pleased with this purchase--thank you!
I paid the little extra to guarantee the package arrived in good condition etc. which it did and being a small box I checked it to make sure no holes etc. were visible. However, once I opened the box, one of my bags of tea (Jasmine) had a hole torn in it and some tea had dumped into the box. I was able to put the bag into a zip-lock bag and save most of it! Because the outside of the box was perfect, it had to been torn when it was packaged! I do not need or want a replacement, just letting you know not all issues are from delivery!
Dear Judy, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I,m very happy with the shopping Experience.it was very helpful.
Thank You Very Much For Great Service
Great site, have ordered before and look forward to doing so again.
Quick and spontaneous.
Lots of choices, different designs to choose from.
Loved every tiny jar of jam I received, will most definitely be ordering these again for myself and as Christmas gifts.
Fast and efficient
Affordable and quality products
I recently found pickled walnuts at the English Tea Store, which was the crowning ingredient in this year's Burns' Night Highland Beef Stew. The website was easily navigable and the product arrived in good order and in excellent time.
Easy shopping, delicious teas. Very quick shipping. My experience has been wonderful I've ordered metropolitan blend 2 times I really enjoy it.
Great website with lots of options! Love the ability to choose different package sizes as well.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diane, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!