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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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I have missed many, many British foods since moving back to the USA and English Tea Store had a lot of the products I loved.
My grocery stopped stocking McVities so am thrilled to find here!
Teapots and tea are lovely. Only one minor complaint is there was a little bit of loose leaf spilt into the shipping box.
Very easy to use and great value I wish I had found it earlier
Goods always fresh and good delivery times. Mostly find the things I want from the UK.
Pretty tea sets. Interesting tea accessories. Easy to order and track shipment. Items arrived well packed and appeared as pictured. Overall positive experience.
We are a couple in our 70s, he is originally from England. Bought it for Valentine's Day. We decided to have a tea party we friends, complete with homemade scones. Everything was absolutely great.
I was able to find the muffin liners I was looking for at an incredible price!
Ordered two sets of four tea mugs. Two cups arrived broken which was not surprising because the packaging was not suitable for shipping
Customer service promptly ordered replacements.
Not being able to order one product and have it shipped to multiple addresses in one order was bad. Took a lot of time to create seperate orders for each shipping address. Also deliver was not done when expected. One arrived a week earlier than expected in the same town, 5 miles away!
Perfect for my event, easy shopping, easy checkout and affordable
I had these small jars of different jams before in the past and enjoy them a lot for tea parties and coffee clutches. Also save the jars for packing jams and lunches etc..
Great prices, shipping was on time and l will order more. Please keep them in stock!
Easily found what I wanted, ordered & sharing in a snap
I ordered the Red Current Jelly and was anxious to use it. I love it and was glad to find it on your website
Found the English Tea store in an online search. Was looking for a specific product I couldn't find in a store and was excited to find it there! They shipped promptly and I'll be giving the item to my husband for his birthday!
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

