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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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They were very helpful! Had a lot of questions and they were very patient with me!
Fast, easy. Very good! I've been ordering my Lapsang Souchong tea from you for years. Fabulous.
I was looking for a small rose-pink teapot to go with my new dishes which wasn't too expensive. I noticed a few imperfections in the glazing upon arrival, but nothing worth returning it for. It holds two cups of tea, and I've used it almost every morning. Other than some dribbling at first pour, which takes some getting used to and remembering to put a paper towel under my cup, I haven't any complaints about it. For the price, it's super sweet and worth the trouble.
It took longer than I thought to get my order shipped and I didn't have any kind of status until it did ship. Once we received the products we were pleased. The chamomile tea is very fresh with a great taste. Looking forward to trying the decaf green tea.
I was looking for Golden Shred Marmalade but didn't find it here, so I tried a couple of others. Nice site!
Well, I couldn't figure out where I select for the cold shipping thing. For when I ordered cold things like the clotted cream. So I just did regular ground two day shipping. My mom also ordered from here and had one clotted cream come fine and the other clotted cream in the same package came rotting and leaking. And there's no reason to let anyone know that since there is no return on that stuff.
I spoke with a lovely knowledgeable lady who was very helpful. I have not yet had my "tea luncheon " but am looking forward to serving lovely scones!
Ordered loose leaf Scottish Breakfast Tea. I used to be able to buy it in 4,8 or 16 oz non name brand packages. Now it comes in only a name brand 4 oz tub, and is not nearly as strong. Disappointed.
Awesome store - good experience - only complaint is I didn't know part of my order was cancelled due to availability, but overall great!
Outstanding customer care. Wonderful products. I found several tea I needed for my event here… after giving up all hope. Thank you for the variety of authentic tea items and yummy things. Great Store!
Purchased this teapot for my husband's birthday.He collects tea pots, but this one he actually uses every night. He loves it. I have also started using it and I love it also
Ordering was easy, products are as advertised. Will be back for more. :)
Eggs arrived well packed and in good condition. I've purchased quite a few items from English Tea Store and everything seems fresh and shipped well.
My 90 year old mother has been looking for clover tea mugs for years. I came across these and was thrilled as her birthday is coming up and she will be delighted with her gift! They are lovely and of good quality and I cannot wait to give them to her!
Normally the products are good but was surprised when I received these items that the sale by date was a few days from when I received.
Love this store! I have not had one item I did not like or that wasn't perfectly delicious! Thank you!
This tea for one was very fancy and came in good condition
As always it was extremely easy to find the products we were looking for. They are shipped in a timely manner and have always arrived in excellent condition.
Make sure you get your order in well before you want your tea, in my case USPS was faster than English Tea Store, the prior took 6 days to ship the package, but English Tea Store themselves took 8 days to get my order into the hands of USPS. Feels like they probably had to plant the seed when I ordered...
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members